Program Support Specialist
About The Position
The Program Support Specialist will lead the delivery of a managed services program. This role will serve as the primary point of contact for leadership and be responsible for driving program governance, workforce reporting, operational coordination, risk management, process standardization, and stakeholder communication. The Program Support Specialist will oversee a team of Program Administrators and ensure the successful execution of reporting, administrative coordination, escalation management, and performance tracking activities. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional organizational skills, and possess strong program management experience supporting large-scale operational organizations. The Services are expressly designed to: Reduce administrative burden, Improve consistency, visibility, and closed‑loop tracking across workforce activities.
Requirements
- Experience managing complex operational or enterprise programs.
- Strong project planning, reporting, and stakeholder management skills.
- Experience creating executive-level dashboards, metrics, and status reports.
- Excellent communication and presentation skills.
- Advanced Microsoft Excel, Power BI, SharePoint, and Microsoft Office Suite skills.
Nice To Haves
- Experience supporting AWS, data center operations, infrastructure operations, or technical operations organizations.
- Experience managing geographically distributed programs.
- PMP, Agile, Lean, or related certifications.
- Experience leading managed services or workforce operations programs.
Responsibilities
- Serve as the primary liaison between leadership and the program delivery team.
- Establish and maintain program governance, communication strategies, and escalation paths.
- Develop and manage project plans, operating rhythms, and reporting cadences.
- Lead program start-up, stabilization, and execution phases.
- Drive stakeholder alignment on program success metrics and service level expectations.
- Oversee development and delivery of weekly program status reports and executive readouts.
- Ensure accurate collection, analysis, and reporting of operational metrics.
- Monitor service delivery performance against agreed-upon KPIs and SLAs.
- Identify operational risks, dependencies, and process improvement opportunities.
- Drive closed-loop tracking and visibility across workforce activities.
- Assess current-state operations and recommend process enhancements.
- Standardize administrative workflows, templates, taxonomies, and reporting processes.
- Develop and maintain operating procedures, playbooks, and knowledge repositories.
- Support scaling strategies for expansion to additional data center clusters or organizations.
- Facilitate regular meetings with AWS leaders and cross-functional teams.
- Communicate program status, challenges, and recommendations to executive stakeholders.
- Coordinate escalation management and issue resolution activities.
- Promote consistent communication across multiple PDX region sites.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
