Program Support Specialist - AAA

CAPECO Community Action Program of East Central Oregon•Pendleton, OR

1d•Onsite

About The Position

CAPECO is a diverse group of people who are committed to creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you! As a Program Support Specialist, you will be responsible for a variety of tasks including program coordination, data management, and communication with program participants. You will provide support to Case Managers: This person will contact Client and Provider as directed; Emergency Response Systems, Med Boxes, Meals on Wheels, Open and Process MMIS/DHR payments and vouchers; Monthly preparation and distribution of CAP/s mailings maintain and process all case documentation, file items (OA, Laserfiche, GetCare/ADRC). This role requires strong attention to detail, excellent communication skills, and the ability to multitask effectively. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for helping others.

Requirements

Associate degree in related field which can be substituted for two years of comparable experience and/or training or equivalent combination of education and experience.
Excellent communication, interpersonal, and customer service skills.
Computer experience and have a working knowledge of Word and Excel.
Must pass a criminal history background investigation.
Possession of or ability to obtain a valid driver’s license and insurable driving record is required.
Certification required within 6 months of hire for Evidence-Based Health Promotion.

Responsibilities

Submit referral requests to the Vendor via email for Emergency Response Systems Devices and Med Boxes.
Open MMIS and complete the process, aligning authorization dates with service plan noted in Oregon Access.
Create client folders, referral/request of device, and all correspondence from Case Manager.
Narrate activity on case and electronically file all documents for Emergency Response Systems Devices and Med Boxes.
Notify Vendor PRIOR to end date for closures of Emergency Response Systems Devices and Med Boxes to ensure equipment retrieval.
End the Line Item in MMIS for closures of Emergency Response Systems Devices and Med Boxes.
Attend Home Care Worker and Provider Time Capture, Direct Care Innovation training to support Case Managers as requested.
Address questions about Home Care Worker in Home Services, Provider Time Capture program.
Ensure EVV (Electronic Visit Verification) compliance including use of Smart Phone App and Key FOB.
Complete Title XIX/OPIM vouchers for Nutrition Coordinator duties.
Complete weekly meal counts in HDM Tracking spreadsheet.
Process OAA HDM intakes.
Assist with monthly HDM reporting.
Send Home Delivered Meal referral to Provider via email per Case Manager direction.
Verify the receipt of referral and start date of service for Home Delivered Meals.
Use DHR system to create vouchers for days of service if month already started, otherwise send vouchers for entire month.
Keep all documentation in the Home Delivered Meals book.
Send notice to Provider ASAP for cancellations and note the date of cancellation to coincide with voucher for payment.
Update service spreadsheet weekly for Home Delivered Meals.
Perform quarterly calls, tracking and reporting for Family Caregiver Coordinator duties.
Create and mail documents after reviewing by Case Manager for Family Caregiver Coordinator duties.
Schedule and teach classes for Evidence-Based Health Promotion.
Design and distribute marketing materials for Evidence-Based Health Promotion.
Call potential consumers to fill seats for Evidence-Based Health Promotion.
Contact students afterward to follow up for Evidence-Based Health Promotion.
Perform monthly visits to Meal Sites for Outreach: gather missing NAPIS data, meet and greet with consumers, Elder Abuse Prevention presentations, Nutrition Education.
Attend CAPECO Outreach events and share Older American’s Act Program information.
Participate in community events for outreach (what does CAPECO do), give away SWAG, networking, advertising our services.
Edit GetCare data to reflect current realities (disenroll as necessary; send merge requests as necessary; send follow-up requests to Case Managers as necessary) at the direction of the department Manager and Lead Case Manager.
Enter Family Caregiver Survey Data, ADRC survey data, HDM monthly data, Nutrition Education data.
Work with CMs to solicit bids for projects, follow up with vendors, coordinate delivery/work time between client and vendor, file forms and documents for Ancillary services.
Connect consumers with devices and services under the direction of Case Managers and follow up on quality of device, satisfaction with service, and inquire about unmet needs.
Maintain supply of brochures and forms, Spanish supply as needed.
Order HCW program manuals/guides via the ODHS-Oregon Home Care Commission as needed.