Program Support Specialist/Facilitator (Part-Time)

sermetro•Highland Park, MI

3d•Onsite

About The Position

Provides support to career coaches, facilitates workshops, conducts intake and enrollment of new program participants, coordinates the supportive services process, and performs placement follow-up duties for the PATH Program. This is a part-time regular position, working up to 29 hours per week.

Requirements

High school diploma or equivalent (GED).
One to two years of clerical and/or customer service experience.
Computer skills necessary to utilize word processing and spreadsheet software applications.
Excellent communication and interpersonal skills necessary to provide courteous and accurate information to incoming callers and walk-in guests.
Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls.
Must have a valid Michigan driver license.
Incumbent must also have reliable means of transportation to travel to various locations outside of the office.

Nice To Haves

Bilingual language skills in English/Spanish or English/Arabic is preferred.

Responsibilities

Completes the initial enrollment process and refers/schedules applicants for case management; determines preliminary eligibility of individuals to participate in SERCO programs and refers ineligible candidates to other agencies as appropriate.
Processes all supportive service payments including receiving and tracking attendance, completing and submitting transmittals, and collecting and distributing checks for PATH participants.
Provides follow-up services after job placement at intervals of once a month for a period of one year for each assigned participant to ensure stable employment.
Documents efforts and outcomes in participant files.
Completes relevant customer employment data verified during the follow-up process and documents accordingly.
Enters follow-up data into the case management database and submits reports as required.
Communicates with employers, training providers, contractors, and staff regarding training and employment status of customers.
Completes and submits monthly job retention follow-up reports to the supervisor.
Maintains an accurate and up-to-date program database; generates placement and supportive services related documents and reports and submits as required.
Maintains an accurate record (file) system for each program participant.
Types letters, reports, forms, and other copy material as determined necessary.
Performs the duties of Receptionist as needed.
Designs and facilitates career development and life skills workshops including self-assessment, goal setting, workplace conduct and appearance, resume writing, job search strategies, networking, interviewing, negotiations, conflict management, and effective communication.
Modifies curriculum and materials as required to meet individual and program needs.
Develops and maintains a working relationship with staff to assure that concerns/barriers to successful program completion are addressed and resolved appropriately.
Reports matters of concern to the supervisor.
Contributes to the team effort by performing other duties as assigned.