Program Support Officer

Na Ali'i Consulting & Sales, LLC.•,

10d•$142,000 - $183,500•Onsite

About The Position

Nakupuna Solutions seeks a Program Support Officer to provide administrative, operational, coordination, and analytical support to offices and teams within the Bureau of Global Health Security and Diplomacy (GHSD). The position may be assigned to the Front Office, Health Diplomacy, Health Programs, Outbreak Detection and Response, Program Planning and Evaluation, Program Transition and Supply Chain, the Foreign Assistance Hub, or the CGFS Budget Team. Reporting to the applicable Office Director, the officer facilitates communication, coordinates office activities, maintains administrative systems, supports reporting and documentation, and helps ensure timely execution of office priorities in support of U.S. global health objectives, including the America First Global Health Strategy. The role calls for a proactive, detail-oriented self-starter who takes initiative, anticipates administrative needs, and follows through on tasks. The officer must exercise sound judgment, communicate and organize effectively, work independently, and contribute in a collaborative, fast-paced environment. The position is full-time, 40 hours per week, Monday through Friday, in Washington, DC. Occasional domestic and/or international travel may be required. A Secret security clearance and U.S. citizenship are required. The position requires a bachelor’s degree in Public Health, Epidemiology, Health Sciences, or a related field appropriate to the work; relevant professional experience may be considered in lieu of a directly related degree, subject to contract requirements. The experience requirement is 1–3 years of relevant professional experience with a relevant bachelor’s degree, or four or more years without a bachelor’s degree. The projected annual compensation range is $142,000 to $183,500.

Requirements

Bachelor’s degree (BA/BS) in Public Health, Epidemiology, Health Sciences, or a related field appropriate to the work; relevant professional experience may be considered in lieu of a directly related degree, subject to contract requirements.
Minimum 1–3 years of relevant professional experience with a relevant bachelor’s degree, or four or more years of relevant professional experience without a bachelor’s degree.
Strong organizational, time-management, and multitasking skills, including the ability to prioritize competing tasks and meet deadlines.
Excellent written and verbal communication skills, including preparing, proofreading, and formatting professional correspondence, reports, meeting materials, and other written products.
Strong customer-service and interpersonal skills, including professionalism, emotional intelligence, diplomacy, and effective work with internal and external stakeholders.
Demonstrated initiative, resourcefulness, and follow-through, including the ability to anticipate routine needs, identify problems, and take appropriate action.
Ability to work independently with limited supervision and collaborate effectively with colleagues, office leadership, and external stakeholders.
Experience coordinating meetings, maintaining administrative records, managing correspondence, tracking action items, and supporting office workflow.
Strong attention to detail and ability to maintain accurate, organized, and timely documentation.
Proficiency in Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience coordinating domestic and international travel, including travel documentation, authorizations, and vouchers.
Ability to handle sensitive information appropriately and exercise sound judgment and discretion.
Secret security clearance required.
Must be a U.S. citizen.

Nice To Haves

Experience using data-management, reporting, collaboration, or workflow tools; experience with data analytics or visualization applications is desirable.
Experience using the Department of State E2 Travel System preferred.
Experience supporting U.S. Government, international affairs, global health, or other complex professional environments preferred.

Responsibilities

Serve as a coordination point for information across the assigned office, GHSD teams, and external stakeholders, facilitating timely communication and follow-up.
Provide administrative and operational support to the assigned directorate, including special projects, office requirements, documentation, and day-to-day workflow.
Coordinate meetings, briefings, and events, including scheduling participants, arranging logistics, preparing materials, recording notes, and tracking action items.
Prepare, edit, format, route, and distribute correspondence, memoranda, action memos, reports, fact sheets, briefing materials, and other office products.
Support the development, coordination, implementation, and tracking of operational and strategic plans, office initiatives, and program-related requirements.
Conduct ad hoc analyses of routine programmatic, survey, surveillance, financial, and quality data as appropriate, and support preparation of data for reports and other products.
Assist with routine reporting and information requests by coordinating inputs, validating information, tracking deadlines, and following up with responsible personnel.
Maintain office calendars, contact and distribution lists, electronic and paper files, records, administrative trackers, and other information-management tools.
Coordinate domestic and international staff travel, including transportation, lodging, itineraries, authorizations, and vouchers, in accordance with Department of State requirements; use the E2 Travel System as applicable.
Respond to routine inquiries, receive and direct calls and visitors, and coordinate visitor access or escort requirements in accordance with applicable procedures.
Support routine administrative functions, including office supplies, staff time and attendance processing, onboarding coordination, and equipment or security-access requests, as assigned.
Provide timely information and guidance on administrative procedures, reporting requirements, deadlines, and office processes.
Identify opportunities to improve administrative workflows, information management, and reporting processes, and help implement updates to procedures, templates, and office tools.
Use office technology and data-management tools to organize information, improve efficiency, and support accurate and timely reporting.
Perform other duties as assigned.