Program Support, Impact Speaker & Engagement

United Way of the Alberta Capital Region•Edmonton, AB

8h•Hybrid

About The Position

As part of the energetic and talented Customer Care team, this role supports the administration, coordination, and delivery of United Way’s Impact Speaker Program, while also supporting Days of Caring and other Facilitated Engagement activities during the busy campaign season. These programs help strengthen community engagement, build understanding of United Way’s impact, and create meaningful experiences that support workplace campaigns, donor engagement, volunteerism, and community impact. This role works collaboratively with internal teams, volunteers, workplace and community stakeholders and is responsible for volunteer coordination, scheduling, communications, data tracking, reporting, and program delivery logistics. The position supports workplace campaign speaker requests, facilitated engagement opportunities, and related engagement events and activities. This position reports to the Program Lead, Engagement Facilitation. This is a temporary full-time Monday – Friday position (32.625 hours/week, half day on Friday). The term for this role will be July 20 - December 18, 2026.

Requirements

Strong administrative experience, including drafting correspondence, coordinating meetings, maintaining records, and serving as a liaison with internal and external stakeholders.
Proficiency in Microsoft Office Suite, including SharePoint, Microsoft Teams, and Adobe Creative Suite.
Exceptional verbal and written communication skills.
Strong organizational abilities.
Capacity to prioritize competing demands while developing effective action plans.
Creative and innovative thinker who applies critical thinking to analyze information, solve problems, and identify opportunities for improvement.
Adaptable and flexible, thriving in dynamic environments, effectively managing changing priorities and multiple responsibilities.
Strong interpersonal and relationship-building skills, with a demonstrated ability to foster trust, collaboration, teamwork, and open communication with diverse stakeholders.
High school diploma plus a minimum of two (2) to three (3) years of related experience.
Shares the purpose to ensure no one in our community is left behind.
Is a difference maker in our community.
Wants to connect to a bigger purpose.
Aligns with and integrates core values throughout all organizational and business practices.
Consistently acts with personal, professional, and behavioral integrity.

Nice To Haves

Experience with Eventbrite, Classy, and Salesforce is considered an asset.

Responsibilities

Support Impact Speaker program activities including collaborating and liaising with internal and external stakeholders to identify needs and match companies and individuals with Impact Speakers.
Schedule Community Impact Speakers for workplace campaign events, working with the Portfolio Leads, Workplace Fundraising & the Program Lead, Engagement Facilitation.
Support speaker and program evaluation. Action insights from staff and volunteer feedback as needed.
Utilize the VMS (volunteer management system) to coordinate volunteer shifts, data, and automated communications.
Submit impact speaker activity data & monthly reports to supervisor & the CRM team (Salesforce), ensuring accuracy of information and timely updates. Data includes activities tracking, organizations, audience size, volunteer hours, and more.
Support reimbursement of expenses and honorariums for volunteers using internal processes and policies for approval by the Program Lead, Engagement Facilitation.
Event support as needed.
Provide back-up administration and event support for engagement activities and events such as Poverty Simulations, Brain Game, Falling through the Cracks, Make the Month, Cabinet, and Product Drives.
Support administration and post-activity communications for the Days of Caring Program. This includes working cross-collaboratively with the Program Lead, Engagement Facilitation and Service Hub team to support booked groups by tracking attendance/volunteer hours and sharing photos and surveys in a thank you email to every group post-event.