Program Support Coordinator-Employment Services

Living Resources Corp•Town of Guilderland, NY

About The Position

Living Resources is a non-profit agency dedicated to empowering individuals with disabilities or other life-altering conditions to live with dignity, independence, and purpose. We work with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing support and services. To work for Living Resources is to make a difference in the lives of others. Living Resources employees provide individuals with disabilities and other life-altering conditions the support they need to thrive and lead active, full lives. For many employees, their work becomes an experience where they find fulfillment and develop both personally and professionally. Our Values Advocacy, Collaboration, Empowerment, Excellence, Inclusivity, Integrity, and Kindness are at the heart of everything we do. These values guide how we support those we serve, work together, and create a culture where everyone can thrive. Living Resources’ Employment Department provides vocational services to individuals with disabilities through partnerships with The Adult Career and Continuing Education Services – Vocational Rehabilitation (ACCES-VR), The Office for Persons with Developmental Disabilities (OPWDD), and The Commission for the Blind. The role of the Administrative Coordinator is to provide a variety of operational and administrative supports to the Employment Services Department. This position involves a wide variety of duties that serve to ensure regulatory compliance, carry out essential day-to-day operations, assist with billing, and directly support Career Counselors and other Employment staff.

Requirements

High School Diploma and at least two years’ experience in a similar role
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, etc.)
Exceptional organization, time management, and problem-solving skills
Excellent verbal and written communication skills
Experience with Electronic Health Record (EHR) systems
Valid driver’s license and reliable transportation

Nice To Haves

Degree in Human Services or related field and at least two years’ experience in a similar role
Knowledge of and experience with OPWDD HCBS Medicaid Waiver and/or Adult Career & Continuing Education Services - Vocational Rehabilitation (ACCES-VR)
Experience with case management or employment services
Experience with Netsmart/myEvolv

Responsibilities

Maintain Netsmart client database: Enrollment/discharge, authorizations, modifiers/billing codes, employment/placement information, caseload assignment, and upload required documents
Complete OPWDD Quarterly SEMP Report and ETP Service Hours spreadsheet
Collaborate with Care Management Organizations (CCO) for the purpose of enrollment, audit compliance, and service delivery for SEMP and CBPV clients
Maintain OPWDD audit spreadsheet and collaborate with OPWDD and CCOs to collect missing documentation
Complete Staff Action Plans (SAPs)
Track and report Self-Direction hours
Track completion of required OPWDD training for all Career Counselors
Document for all billable SEMP Services
Review documentation and reports for quality, accuracy, and timeliness
Collaborate with the Finance department to troubleshoot billing issues or rejections
Ensure all Medicaid and waiver documentation is in place prior to admission
Manage CHOICES enrollment/discharge in CHOICES for all clients receiving SEMP & Community-Based Prevocational Services (CBPV)
Track and review billable reports submitted by Career Counselors and submit for payment in ACCES-VR’s AWARE billing system
Provide assistance to staff on ACCES-VR Reporting forms
Ensure that Career Counselors complete Annual Service Plans for all ACCES-VR Extended clients
Maintain client record database (AWARE & SharePoint)
Assist in tracking and reporting program metrics and impact (Demographics, employment outcomes, etc.)
Maintain client records
Order office supplies
Field phone calls and emails to the Employment Department
Review, correct, and approve employee timecards
Track completion of agency required training for all Employment Department staff
Responsible for aligning and demonstrating the agency values in carrying out the duties of this position.