Program Support Assistant Foundry Virtual Care

Providence Health Care

1d • $31 - $32 • Onsite

About The Position

Reporting to the Program Leader or designate, the Program Support Assistant is responsible for providing a variety of administrative, general clerical and other related duties in the operation of the Clinic. This includes screening and prioritizing incoming correspondence, maintaining appointment calendars for designated staff, booking and scheduling client appointments, handling clinic reception, inputting client information and maintaining related databases, assisting the Clinic in the development and implementation of administrative policies and procedures, coordinating routine building maintenance and security requirements, ordering equipment and supplies, and records management and timekeeping. The role also involves performing secretarial duties such as composing correspondence and updating databases, clerical duties like preparing and maintaining client charts and reports, answering general inquiries, assisting with client intake, performing record management duties, assisting with policy development and interpretation, authorizing pre-approved expenditures, processing and monitoring expenditures, arranging building maintenance and cleaning, and assisting with security functions.

Requirements

• Grade 12, supplemented with standard commercial and related computer courses, medical office assistant course from a recognized institution, plus three (3) years' recent, related experience, or an equivalent combination of education, training and experience.
• Proficient with computers, ability to learn and manage new technology systems.
• Proven word processing skills.
• Ability to create and work with spreadsheets.
• Proficiency with Microsoft Office documents and clinical databases.
• Ability to type 40 wpm.
• Business writing skills.
• Knowledge of medical terminology.
• Knowledge of the principles and practices of office and community clinic management.
• Ability to maintain effective working relationships with employees, patients, other service providers and the general public.
• Ability to explain clinical contracts, clinic procedures and regulations.
• Ability to maintain confidentiality.
• Ability to communicate effectively both verbally and in writing.
• Ability to work under pressure.
• Ability to multi-task.
• Ability to problem-solve.
• Ability to take initiative.
• Ability to anticipate potential problems/conflicts and take appropriate actions.
• Ability to organize and prioritize workload and meet deadlines.
• Ability to supervise the maintenance of complex clinical records.
• Ability to prepare statistics/narrative reports from the records.
• Ability to assist staff with basic trouble shooting related our technology systems.
• Ability to work as part of a team and to participate in meetings.
• Ability to operate standard office equipment.
• Ability to deal with and direct the maintenance of building trades/maintenance.
• Ability to direct repairs and provide recommendations on renovations/upgrades/repairs.
• Physical ability to carry out the duties of the position.

Responsibilities

• Providing a variety of administrative, general clerical and other related duties in the operation of the Clinic.
• Screening and prioritizing incoming correspondence.
• Maintaining appointment calendars for designated staff.
• Booking and scheduling client appointments.
• Handling clinic reception.
• Inputting client information and maintaining related databases.
• Assisting the Clinic in the development and implementation of administrative policies and procedures.
• Coordinating routine building maintenance and security requirements.
• Ordering equipment and supplies.
• Records management and timekeeping.
• Performing secretarial duties such as composing correspondence and updating databases.
• Performing clerical duties like preparing and maintaining client charts and reports.
• Answering general inquiries.
• Assisting with client intake.
• Performing record management duties.
• Assisting with policy development and interpretation.
• Authorizing pre-approved expenditures.
• Processing and monitoring expenditures.
• Arranging building maintenance and cleaning.
• Assisting with security functions.

Benefits

• A competitive salary: The salary range for this position is $30.55 - $32.39 per hour, depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture : We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED