Program Supervisor, (1225) New York Avenue Men Shelter

Catholic Charities of the Archdiocese of Washington•Washington, DC

13h•Onsite

About The Position

The Program Supervisor supervises direct care staff and volunteers, and administration of the program facility by coordinating and monitoring residential coverage ensuring that program and services are in accord with best practice standards, contract/grant requirements, and agency practices and procedures. The organization, Catholic Charities of the Archdiocese of Washington, offers various services including those for immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach. They have over 50 programs across the district and surrounding counties and focus on building an inclusive culture with a promote-from-within philosophy, offering professional development and a comprehensive benefits package.

Requirements

High School or GED required.
2 years of direct service experience working with the adult homeless or other vulnerable population.
3 years’ administrative supervisory experience.
Ability to determine and meet program and client needs.
Knowledge of methods used to determine and provide customer service.
Skill to operate job-related equipment including the use of computer systems (MS Office products), including Excel, Outlook, Credible and remote access.

Responsibilities

Supervises a team of Program Assistants, Administrative staff and Maintenance Workers, as needed as well as agency and community volunteers in support of overall program goals and objectives.
Recruits, hires, conducts performance evaluation, and provide for staff professional development.
Develops and implements processes to control and minimize overtime.
Conducts regular staff meetings.
Facilitates team dynamics.
Coordinates facility activities to ensure objectives are accomplished in a timely and cost-effective manner.
Develops plans in coordination with department managers.
Establishes and monitor overall facility performance based on agreed upon performance measures.
Manages the maintenance of facilities and equipment in accordance with health, fire and safety codes, and COA standards.
Oversees and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.
Implements Corrective Action Plan to address deficiencies identified through the agency CQI process.
Updates the program’s practices and procedures, and program manual as needed.
Enables staff participation in quality improvement.
Performs liaison activities with community partners.
Coordinates the preparation and timely submission of all external and internal program reports.
Ensure prompt and accurate submission of incident reports.
Performs other job-related duties as assigned.