About The Position

This isn’t a sit-back-and-manage role. This is for someone who leads from the floor, not the sidelines. If you are the kind of leader who builds trust through presence, earns respect through action, and isn’t afraid to step into hard moments with youth who need consistency the most… keep reading. If you are looking for something predictable, low-demand, or hands-off, this won’t be the right fit. At CarePros, our Program Supervisors don’t just oversee care, they deliver it, model it, and elevate it. You’ll work directly with children and youth with complex needs while leading and mentoring a team of Child and Youth Care Workers (CYCWs). You’ll set the tone, the standard, and the energy of the home. This is a leadership role grounded in action, not observation. This work is demanding. It will stretch your patience, your creativity, and your leadership. But it will also give you the chance to make a lasting impact in a child’s life, and to lead a team doing the same.

Requirements

  • 3+ years of direct care experience with children and youth (developmental disabilities and/or mental health needs)
  • 2+ years of leadership or supervisory experience in front-line care
  • Post-secondary education in Child and Youth Care, Social Work, or related field
  • Experience working with Children and Family Services, FSCD, or PDD
  • Valid Alberta Class 5 Driver’s License
  • 10-year Alberta Driver’s Abstract
  • Reliable 4-door vehicle
  • Alberta Vehicle Registration
  • $2 Million Alberta Auto insurance liability
  • Clear Criminal Record Check with Vulnerable Sector (within 5 months)
  • Clear Intervention Record Check (within 5 months)
  • Standard/Intermediate First Aid with CPR Level C
  • Stay active throughout your shift (walking, standing, engaging)
  • Support physical environments indoors and outdoors
  • Bend, crouch, and respond quickly when needed
  • Lift up to 10 lbs occasionally
  • Maintain energy and presence for the duration of your shift

Nice To Haves

  • Trauma-Informed Care training
  • Suicide Prevention training
  • Mental Health First Aid
  • Brain Story Certification

Responsibilities

  • Provide direct, trauma-informed care to children and youth
  • Build trust through consistency, engagement, and genuine connection
  • Support youth through crisis using de-escalation and intervention strategies
  • Create meaningful moments, play, teach, guide, and support daily routines
  • Document observations and progress with accuracy and care
  • Lead, coach, and mentor a team of CYCWs
  • Set and maintain high standards of care through role modeling
  • Support scheduling, staffing, and day-to-day program operations
  • Collaborate with internal teams (People & Culture, Finance, Communications)
  • Partner with families, caregivers, and external stakeholders
  • Ensure safety, compliance, and program consistency
  • Participate in on-call support rotation

Benefits

  • Health, dental, and vision benefits
  • Employee & Family Assistance Program
  • Group RRSP matching (after one year)
  • Ongoing training & professional development
  • Cornell University TCI Certification
  • Access to innovative care technology + mobile tools
  • A collaborative, supportive team environment
  • Real opportunities for growth within a rapidly expanding organization
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