Program Supervisor - RGV

BCFS Health and Human Services•Laredo, TX

3d•Remote

About The Position

This is a remote field position. The Program Supervisor will collaborate with peers, facilitate regional community meetings, and support the Program Director in conducting training sessions. They will supervise, train, and guide staff within the assigned service area to ensure all cases meet quality assurance standards. This includes accurate client needs assessments, creating and carrying out service plans, and maintaining ongoing contact with clients. The supervisor will also make critical decisions affecting client safety and permanency, address performance challenges, and ensure team scheduling and expenditures meet program expectations. Additionally, they will provide case guidance, attend community meetings, and collaborate with community providers. Other responsibilities include ensuring communication of safety concerns, serving as a liaison with various professionals and organizations, traversing between locations, meeting deadlines, and maintaining professional and ethical standards.

Requirements

Bachelor or Graduate degree from accredited program/institution in social work, psychology, criminal justice, sociology or related field of study
2 years related experience and/or training, including progressive employment experience working with children and/or young adults with complex trauma histories, and supervisory experience.
Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure always.
Acquire and maintain licenses and certificates required for the position which may include but is not limited to: Trust Based Relationship Intervention (TBRI), CPR, First Aid, CSE-IT Super Trainer Certification, State Driver License, other certifications as applicable
Pass a pre-employment screen and random drug screens throughout employment.
Participate in all required program trainings.
Provide proof of work eligibility status upon request.
Pass a pre-employment and biennial criminal background checks.
Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
Communicate effectively in writing and verbally in English
Work in a fast-paced environment and always maintain emotional control and professional composure
Organize and prioritize responsibilities and duties efficiently
Maintain computer literacy required for the position
Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
Supportively, positively, and effectively supervise a team to reach top performance capacity and continued professional growth
Demonstrate a working knowledge of all Human Trafficking Interdiction policies and procedures.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Experience working with victims and/or survivors of human trafficking
Knowledge in DFPS and Law enforcement designations, definitions, and acronyms
Bilingual ability in Spanish strongly preferred

Responsibilities

Collaborating with peers, including across regions to coordinate referrals and documentation for the assigned service population
Facilitate regional community meetings, draft county Care Coordination Memorandum of Understanding (MOU) and protocols and provide trainings to partner agencies
As a CSE-IT Super Trainer, support the Program Director in conducting CSE-IT training sessions for internal staff and external community partners.
Supervise, train, and guide staff within the assigned service area to ensure all cases meet quality assurance standards—this includes accurate client needs assessments, creating and carrying out service plans, and maintaining ongoing contact with clients. Ensure that staff are current on intake procedures and fulfill case assignment and program requirements.
In consultation with the Program Director, make critical decisions affecting the safety and permanency of the client, including other household family members, and provide guidance to supervisees
Address performance challenges and ensure assigned personnel meet all deadlines and safety requirements for all cases assigned
Ensure team’s work scheduling meets program expectations and protocol
Ensure assigned team remains within travel expenditure, efficiency and safety requirements
Provide supportive, accurate, and immediate case guidance for direct reports
Attend community meetings and collaborate effectively with community providers, ensuring program relationships are continuously developed and services are not duplicated
Participate in scheduled meetings, in-service training, and team decisions
Work evenings, weekends and holidays as needed
Other duties as assigned.
Ensure communication up and down the chain is immediate, including all safety concerns and required reporting
Serve as a liaison with program resources, service providers, law enforcement, legal and medical professionals, advocacy centers, shelters, and the service population.
Frequently traverse from one location to another
Meet all deadlines required by program leadership and state and federal partners.
Maintain BCFS HHS professional and ethical standards of conduct outlined in employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code