Program Supervisor III

Volunteers of America Los Angeles•Los Angeles, CA

18d•$31 - $33

About The Position

About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org . PAY RATE: $31.35- $33 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits JOB SUMMARY AND PURPOSE The Program Supervisor III provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives. Operations supervisor for larger program, program serving clients with multiple co-morbidities, or program providing multiple services, that may have multiple sites.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Associates degree or a combination of relevant education and experience (2 years).
One year of post-graduate work in Social Services (3 years total experience if no degree)
18 Months of supervisory experience in a social services organization (leading programs, projects, or staff)

Nice To Haves

Master of Social Work or discipline related to Program services
Prior experience as a supervisor or team leader managing (10) or more individuals
Experience with managing public contacts (e.g. HUD ESG, SAMHSA)
Experience with report development for public funders
Knowledge about community resources
Experience with HMIS and other relevant databases used by partner service providers
Ability to work with people from various backgrounds and/or limited English capabilities

Responsibilities

Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals
Provide direct supervision of professional and operational staff
Spend the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff
Advisor and mentor to staff, while performing organizational tasks
Analyzes and resolves problems, interprets policy, demonstrates solid subject matter knowledge
Conducts weekly case conferencing and monthly case files audits with staff to assist participant progress, and assure records are complete and accurate
Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures
Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services train and mentor staff
Steward of program assets and budget, oversees asset protection measures
Coordinate outreach and collaboration efforts with community partners and stakeholders
Responsible for day-to-day Program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes
Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.
Keep and maintain appropriate records of all services provided to clients, in both hard (paper) and soft (electronic) files, ensuring records are accurate and matching; report regularly to Director progress of project timelines.
Collaborates with other service providers to link various programs to community resources and supportive services.
Keep comprehensive records of compliance with Funder and Regulatory requirements.
Responsible for case management teams development through: training, policy and procedure, structured supervision, and learning collaboratives
Identifies better, faster, more efficient ways to achieve the program goals and objectives.
Community Outreach.
Other duties as assigned.
Other duties as required and may be subject to change