Medical Care for Children Partnership (MCCP) Program Supervisor (Human Service Worker IV)

Fairfax County • Health Department - Multiple Locations, VA

8d • Onsite

About The Position

Under administrative supervision, performs advanced level professional duties and serves as the program unit supervisor for the Medical Care for Children Partnership (MCCP). Manages a multidisciplinary team to ensure the accurate and timely determination of MCCP eligibility and the coordination of supplemental health resources. A primary responsibility includes the generation and distribution of comprehensive monthly program reports to key stakeholders, including medical homes, pharmacy providers, the Health Department, and the MCCP Foundation. Serves as a key member of the hiring panel, conducting candidate interviews and providing recommendations to ensure the selection of highly qualified staff. As a member of the management team, the Human Service Worker (HSW) IV identifies service delivery gaps, develops MCCP-specific standard operating procedures (SOPs), and maintains strategic partnerships to ensure program integrity and operational excellence.

Requirements

• Graduation from an accredited four-year college or university with a bachelor's degree plus four years of professional human services or related work experience.
• Thorough knowledge of complex federal, state and local laws governing public assistance and welfare reform.
• Knowledge of basic human behavior and social problems.
• Knowledge of social, economic, health and cultural factors which can serve as barriers to employment.
• Knowledge of best practices in workforce development and case management.
• Ability to communicate effectively, both orally and in writing.
• Ability to make mathematical computations.
• Ability to schedule, organize, and manage workload of self and others sufficient to meet deadlines.
• Ability to read, interpret and apply program policies and procedures.
• Ability to use automated technology to conduct research, to establish and maintain case records, and to produce correspondence and reports.
• Ability to interpret and analyze data.
• Ability to handle multiple deadlines, high volume of client contact, high caseloads, and competing priorities.
• Ability to establish and maintain effective working relationships with clients, co-workers, other human service providers and the general public.
• Ability to work well with clients and coworkers from various socio-economic and cultural backgrounds.
• Ability to maintain professional ethics related to confidentiality of client information.
• Ability to work in a team environment.
• Ability to work effectively with people under stress.
• Ability to provide excellent customer service.
• Ability to identify clients in crisis and intervene to stabilize the situation.
• Ability to identify client issues requiring referral to other human service providers (e.g., substance abuse, spousal abuse).
• Valid driver's license.
• Cardiopulmonary Resuscitation (CPR) certification (Required within 30 days).
• Automated External Defibrillator (AED) certification (Required within 30 days).
• Basic Life Support (BLS) certification (Required within 30 days).
• Completion of a criminal background check, Child Protective Services Registry check, driving record check, and sanction screenings.

Nice To Haves

• Knowledge and experience working with state eligibility regulations and local eligibility requirements.
• Experience determining annual sliding scales for income determination, based on annual federal poverty level.
• Experience with uninsured or underinsured clients.
• Ability and experience with identifying service and community trends within programs to increase participation, to continuously improve service, client flow, and to identify gaps for employee training.
• One to two years of supervisory experience, including providing leadership, management, and guidance to employees, and creating an environment that is supportive of teamwork through shared decision making and conflict resolution.
• Experience providing excellent and high-quality customer service to internal and external customers.
• Experience conducting needs assessments to determine the type of services needed by a client.
• Experience conducting in-depth interviews to determine client eligibility for specific human services.
• Experience working in a public health or health care setting.
• Experience working with diverse populations and clients.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).
• Bilingual in English and another language.

Responsibilities

• Manages a multidisciplinary team to ensure the accurate and timely determination of MCCP eligibility and the coordination of supplemental health resources.
• Generates and distributes comprehensive monthly program reports to key stakeholders, including medical homes, pharmacy providers, the Health Department, and the MCCP Foundation.
• Serves as a key member of the hiring panel, conducting candidate interviews and providing recommendations to ensure the selection of highly qualified staff.
• Identifies service delivery gaps, develops MCCP-specific standard operating procedures (SOPs), and maintains strategic partnerships to ensure program integrity and operational excellence.
• Supervises the work of others effectively.
• Provides ongoing, timely, and constructive feedback to staff regarding casework.
• Develops, trains, mentors, and motivates staff.
• Reviews cases for consistency, best practice, timeliness, accuracy, and appropriateness of action.
• Accepts changes in work assignments and environment.
• Recognizes and implements best proactive approaches to service delivery.
• Makes public presentations.

Benefits

• A robust one-year orientation designed to support your professional success.
• The opportunity to make a difference by serving those most in need in our community.
• The change to work collaboratively with community partners to address public health priorities.
• A learning culture that values growth, flexibility, and work-life balance.
• Amazing benefits and a supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager