Program Supervisor - Emergency Shelter

The Salvation Army Canada and Bermuda Territory•Saskatoon, SK

1d•CA$52,520 - CA$78,790•Onsite

About The Position

Reporting to the Residential Services Manager, this position is primarily responsible for the supervision and day to day management of operations for the Direct Support Workers (DSW) and caseworkers located at Crossroads Emergency Shelter. The focus for this position is to spend the time and energy required to support the Direct Support Workers and caseworkers in order to provide high quality and consistent service delivery for our guests. Shift Pattern: Thursday – Monday 10am – 6:30pm (flexibility required)

Requirements

A minimum of a diploma in social work or justice services, but equivalent experience and education may be considered
Minimum 3 to 5 years’ experience working within a social services field setting
Demonstrated understanding of the Behavior Based Model
Ability and willingness to work flexible hours per the needs and requirements of the position
Ability and willingness to demonstrate empathy, concern and interest in providing quality care for clients, work cooperatively with staff, communicate effectively (read, speak, understand written and verbal material in English) and react responsibly in emergency situations
Demonstrated skills in organizational disciplines
Ability to develop, implement, and evaluate the type of programs delivered by Crossroads Emergency shelter
Demonstrates experience with Microsoft Office, internet and keyboarding
Display willingness and skills in community networking and presentations
Ability and willingness to work in cooperation with other staff members of The Salvation Army Crossroads Residential Services; to treat guests, staff, volunteers, and the public with respect, dignity and confidentiality
Effective time management
Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks
Is proficient in meeting residents, forming effective professional relationships and gaining trust
Is able to effectively assist residents in the identification and solution of the practical problems involved in their successful reintegration in to appropriate housing
Ability to demonstrate understanding of and empathy toward cultural differences
Ability to show courtesy, respect and dignity to fellow employees, program clients, residential clients, and the public
Ability to maintain confidentiality, security and Crossroads Residential Services code of ethics
Ability to follow The Salvation Army Code of Conduct.
Ability to exercise considerable initiative, carries out the duties of responsibility of the position, with minimal direction and day to day supervision
Has commitment to teamwork
Ability to work both collaboratively and independently
Ability to lead a team by fostering strong environment of collaboration
Has skill in understanding the use of authority in supervision and effective intervention in crisis situations.
Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner
Will adhere to standards consistent with the values and philosophy of the Centre and The Salvation Army
Ability and willingness to support the mission and purpose of The Salvation Army

Nice To Haves

2 years’ experience in a case management system is an asset
Experience working within a non-profit organization is an asset
Experience with HIFIS an asset

Responsibilities

Make recommendations and provide support to the Residential Services Manager as it relates to the selection, supervision, training, disciplining and termination of all DSW within the Emergency shelter department staff as per The Salvation Army Crossroads Residential Services policy/procedures
Provide day-to-day supervision to the DSWs and Caseworkers and provide guidance, training, support, and assistance
Coordinate with DSW staff to ensure book ins, book outs, room checks, building rounds, and support services in accordance with the procedures.
Ensure that all Administrative, Personnel, and Program and other Crossroads Residential Services Policies and Procedures are adhered to.
Ensure Emergency After Hours Program (EAH) procedures are being followed
Ensure new staff have HIFIS training.
Arrange professional development training for DSW’s and caseworkers.
Assist Housing Services Manager in the recruitment of new staff
Liaise with external agencies to provide and help coordinate support.
Provide support and submit recommendations when applicable to the Residential Services Manager, the Director of Residential Services, and the Executive Director as they negotiate with the Government
Provide recommendations, support, assistance, guidance and input on departmental Policy and Procedures, subject to Crossroads Residential Services policy
Support the Residential Services Manager to assess, design, implement, monitor and evaluate emergency shelter programs and interventions and ensure that program/intervention content, structure and delivery are consistent with The Salvation Army Crossroads Residential Services (CRS) guidelines
Ensure collaboration with support team (Caseworkers, spiritual care, health, Income Assistance) to provide programing for shelter guests
Provide support to Housing Services Manager to help fulfill standards of excellence expectations.
Ensure that departmental information flow is clear, unimpeded, and complete to and from staff and residents within the Emergency Shelter Program.
Ensure a regular flow of guest feedback is being collected and used to inform decision making.
Ensure that the Mission of The Salvation Army is actively presented in a sensitive and effective manner to clients, staff and the public
Ensures a regular schedule is available for Emergency Shelter staff
Submit payroll hours to Housing Services Manager each pay period
Review and respond to incidents as they come up ensuring that major incidents are reported to the Housing Services manager.
Maintain a well-informed view on community developments and trends relevant to the Centre’s ministry and report any relevant findings to the Manager
Participate in the development of departmental budget and provide input and recommendations when applicable
Schedule and coordinate regular meetings with team leads
Review Transient Aid forms to ensure quality of service
Participate in biweekly check in meetings with Income Assistance to review EAH trends
Pass along EAH procedural updates to DSW’s
Monitor operational trends related to EAH
Respond to inquiries and incidents involving hotels
Collaborate with kitchen department to ensure fully stocked on EAH supplies
Schedule caseworkers to ensure maximum effectiveness and access for guests
Assist with troubleshooting difficult caseworker situations
Ensure the caseworker department is working in unison with the DSW’s.
Ensure proper documentation for case files
Ensure caseworkers are supporting guests according to TSA guidelines and expectations (S.M.A.R.T. goals, housing focused, contract aligned)
Prepare and/or ensure that statistical reports (including SAMIS) and other documents for Administration are completed, as required
Maintains familiarity with funder requirements and contract agreements related to the Emergency Shelter Program and assist fulfill reporting requirements to funder standards
Maintain accurate, comprehensive, legible and current client file records.