Program Supervisor-BHSH

YAI • West Milford, NJ

2d • Onsite

About The Position

The Program Supervisor-BHSH will oversee all day-to-day operations of the program, including the development and implementation of therapeutic programming and groups by the interdisciplinary team. This role ensures the appropriate, therapeutically documented level of supervision in the program at all times to protect the health, safety, and habilitation of the people supported, consistent with agency philosophy and department practices, and in line with Federal, State, Local, and regulatory requirements. The supervisor will provide effective leadership, developing a team that provides quality care and positive outcomes by maintaining a work environment free from harassment and discrimination, fostering an open-door policy, and using participatory management to maintain direct relationships with staff and bolster morale. This position coordinates all members of the interdisciplinary team (IDT), promoting and maintaining program excellence and ensuring the implementation of person-centered treatment and behavior plans, and coordination of medical care, medication administration, and other necessary services in accordance with all applicable written plans. The role also maintains a safe, secure, and compliant work environment by staying current with and adhering to all applicable processes, procedures, regulations, and best practices, including documenting, tracking, and reporting incidents. The Program Supervisor directly supervises direct care staff and supports the Assistant Supervisor in the supervision of DSP/RBTs, regularly directing activities to ensure the needs of the people supported are met, providing support and feedback, and ensuring completion of on-site orientation, program-specific, and other trainings, and appropriate documentation of credentials. Responsibilities include assigning tasks, ensuring appropriate staff coverage, managing staff schedules, and securing coverage to ensure adequate supervision. The role also ensures ongoing performance management of program staff, consistently applying policies, procedures, and productivity standards through regular feedback, supervision, observation, development, impact discussions, and evaluations. The supervisor initiates, reviews, or approves staff status changes and ensures accurate and timely completion of timekeeping records through Workday. They play an active role in the hiring process, interviewing and selecting qualified staff, and facilitating recruiting needs with HR. The Program Supervisor organizes and presents ongoing trainings, including program-specific training, and provides on-the-job training to direct care staff. They oversee facility maintenance and upkeep, reporting and coordinating resolutions for concerns, and manage supply inventory. Financial oversight includes maintaining records for individuals supported and program expenditures, ensuring fiscal responsibility and adherence to budgetary guidelines. The role ensures the completion and maintenance of all paperwork and written records related to individual treatment and compliance with relevant laws and regulations. Weekly program leadership meetings are scheduled and facilitated to address operational, staff, and treatment issues, with escalation of significant concerns to supervisors. The Program Supervisor attends planning and other meetings regarding individuals supported and participates in regional and agency meetings. They lead the communication and implementation of changes at the program, providing feedback, training, and monitoring compliance. The role facilitates professional relationships with families, service providers, and community members, acting as a program representative and advocating for persons with disabilities. Operating a YAI motor vehicle for transportation may be required. Compliance with all Federal, State, Local, and other relevant regulatory agency requirements, including HIPAA, is mandatory. The Program Supervisor serves as Administrator-on-Call on an as-needed basis and may provide program/floor coverage performing DSP/RBT duties. Additionally, they serve as a Transition Navigator for the BHS Home, ensuring a comprehensive, person-centered approach to treatment and planning for continued success post-discharge, including coordinating admissions, discharges, medical/psychiatric care, outreach to community providers, identifying support needs, conducting staff check-ins, facilitating treatment team meetings, maintaining documentation, and establishing post-transition supports. Performs all other duties as assigned.

Requirements

• Consistent with 42 CFR 483.430, must meet the federal requirements for a QIDP: Have at least 1 year of experience working directly with persons with intellectual disability or other developmental disabilities; and Is one of the following: Doctor of medicine or osteopathy; or Registered nurse; or For Human Services Professional, an individual who holds at least a bachelor's degree in a human services field (including, but not limited to sociology, special education, rehabilitation counseling and psychology).
• Shall be at least 18 years of age.
• Hold or obtain within one (1) year of appointment, certification as a Registered Behavior Technician (RBT) and maintain for duration of assignment.
• Must hold or obtain (and maintain) Crisis Management Training and Ukeru Full Certification issued by Ukeru Systems and any additional certifications as required by program assigned and persons supported (e.g. Medication Administration, CPR, etc.) within one (1) year of appointment.
• Valid Driver’s license with no more than 5 points.
• New Jersey State drug test screening is mandatory prior to employment and randomly/for cause, as applicable.
• Excellent written and oral communication skills including the ability to appropriately document services provided and summarize progress and to effectively convey information across various levels, including with external providers or circles of support.
• Solid supervisory and leadership skills and ability to effectively manage, coach and support staff through hands-on support.
• Strong interpersonal and problem-solving skills and ability to remain calm, act assertively and display professional competence and good judgment in stressful situations, including with challenging individuals or behaviors and work in a high energy, fast-paced environment.
• Ability to manage multiple tasks and priorities while quickly addressing changing needs to plan and effectively meet programmatic needs.
• Highly flexible, with willingness to take initiative.
• Proficiency with computers and Microsoft Office Suite and ability to quickly learn electronic systems including Workday and electronic medical record/documentation systems (DA, BA, etc.) to complete tasks.
• Ability to report regularly to assigned program and to remain on shift to provide coverage and/or to facilitate coverage needs to maintain minimum coverage requirements of program.
• Ability to respond to calls and programmatic needs beyond regular work hours/be on-call, as needed.
• Ability to meet essential physical demands of position including frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; use hands to handle, finger or feel objects, tools or controls; assisting with lifting/moving individuals of any weight with assistance of mechanical lifts or other equipment and/or pushing individuals in wheelchairs; lifting and/or moving up to 25 pounds or running on occasion; having the physical capacity to work with and implement emergency interventions as per the person’s Individual Behavior Support Plan and Individual Emergency Intervention Plan, if/as needed, including lifting/moving individuals of any weight with or without assistance of equipment and/or other staff.

Nice To Haves

• Previous experience as a supervisor, including at least three (3) years supervising staff
• Five (5) years of experience supporting people with intellectual/developmental disabilities as a direct support professional and/or in a related social services or mental health role

Responsibilities

• Oversees all day-to-day operations of program, including the development and implementation of therapeutic programming and groups by the interdisciplinary team.
• Ensures the appropriate, therapeutically documented level of supervision in program at all times to protect the health, safety and habilitation of the people we support, consistent with agency philosophy and department practices and in line with Federal, State, Local and regulatory requirements.
• Provides effective leadership, developing a team that provides quality care and positive outcomes by maintaining a work environment that is free from harassment and discrimination and by fostering an open-door policy, using participatory management to maintain direct relationships with staff and bolster morale.
• Coordinates all members of the interdisciplinary team (IDT), promoting and maintaining the excellence of the program and ensuring implementation of person-centered treatment and behavior plans and coordination of medical care, medication administration and other necessary services in accordance with all applicable written plans.
• Maintains a safe, secure and compliant work environment for staff and the people we support by understanding, communicating, keeping current with and adhering to all applicable processes, procedures, regulations, other requirements and best practices, including for documenting, tracking and reporting incidents and other occurrences (e.g. workplace injuries, incidents, errors, absences, leaves, etc.).
• Directly supervises direct care staff and supports Assistant Supervisor in supervision of DSP/RBTs, regularly directing activities to ensure the needs of the people we support are met, providing support and feedback and ensuring completion of on-site orientation, program-specific and other trainings and appropriate documentation of initial and renewed credentials in electronic and paper files, in accordance with all applicable requirements.
• Assigns responsibilities, ensuring appropriate staff coverage and managing staff schedules in appropriate electronic systems with consideration for scheduled time off, unscheduled absences and operational needs, including community or off-site activities and trainings and secures coverage to ensure appropriate levels of supervision on all shifts; escalates staffing concerns to supervisor accordingly.
• Ensures ongoing performance management of program staff, consistently applying and enforcing applicable policies, procedures and productivity standards by regularly engaging employees, providing regular feedback, ongoing supervision, observation and development, conducting impact discussions and completing written evaluations, development plans or corrective actions, as needed.
• Initiates, reviews or approves staff status, work hour, promotions, demotions, transfers and/or other adjustments for staff, ensuring changes are appropriately submitted in Workday in a timely manner.
• Ensures timekeeping records and approvals through Workday are completed accurately and on a timely basis to support payroll processing; identifies concerns with attendance, work hours and/or time tracking, resolving with staff or coordinating resolutions and coverage with leadership, when needed.
• Plays an active role in the hiring process, interviewing and selecting qualified staff based on program needs and facilitating recruiting needs in collaboration with Human Resources (HR) team.
• Organizes and presents ongoing trainings, including program-specific trainings regarding program operations, policies, procedures and administrative tasks relating to financial, clinical and/or medical functions and provides on-the-job training and education to direct care staff during shifts, when needed.
• Oversees facility maintenance and upkeep, reporting maintenance and safety concerns to appropriate designee and coordinating resolutions, as needed and coordinates supply-related needs, maintaining and appropriately documenting an adequate inventory of food, hygiene, general and therapeutic supplies, in accordance with all applicable requirements.
• Oversees all financial systems for program, including maintaining records for the people we support and program expenditures, including petty cash to ensure fiscal responsibility and integrity and adherence to budgetary guidelines.
• Ensures the completion and maintenance of all paperwork and written records related to individual treatment and compliance with all relevant laws, rules and/or regulations. This may include, but is not limited to, medical and medication management records and auditing, treatment records, progress reports, data collection, behavior reports, incident reports and other written communication systems.
• Schedules and facilitates weekly program leadership meetings including clinical team to identify and assess operational, staff, treatment or other programmatic issues, risks, conflicts and/or concerns, collaborating with the team to review, discuss and determine solutions for rectifying issues, including those that present possible health endangerment or hazardous conditions and escalates recommendations and significant issues to supervisor or other appropriate regional leadership to coordinate effective solutions.
• Attends and actively participates in planning and other meetings regarding the people we support and ensures inclusion of family members and external supports in meetings, as appropriate.
• Regularly attends regional, agency supervisor and other related meetings to remain up-to-date on policy, procedure or other changes and to obtain information required to remain compliant and effectively manage assigned program.
• Leads the communication and implementation of changes at program as directed by leadership including new processes, procedures or systems, providing feedback, training and instructing direct care staff and monitoring to ensure compliance with new practices.
• Facilitates development of professional, empathetic relationships with families, service providers, and community members, acting as a representative of the program, advocating for persons with disabilities to local government and community and fostering interagency collaboration and communication between relevant supports.
• Operates YAI motor vehicle to transport individuals to and/or from programs, residences, community or other locations on an as needed basis.
• Complies with and ensures that staff complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA) and cooperation with appropriate entities in any inspection, inquiry or investigation (e.g. DHS).
• Serves as Administrator-on-Call (Available/On Call Supervisor) with other program leadership on an as needed basis and provides program/floor coverage performing all duties of DSP/RBT, when necessary.
• Serves as Transition Navigator for the BHS Home, ensuring a comprehensive and person-centered approach to treatment and planning for continued success following discharge for each resident through: Planning each person’s admission to and discharge from the BHSH and establishing and monitoring necessary services and providers. Ensuring ongoing medical and psychiatric care is appropriately coordinated and scheduled, as needed. Conducting outreach to community providers and fostering communication between the BHSH and each person’s system of care. Identifying ongoing support and training needs of families and providers of people receiving services in the home. Performing regular check-ins with BHSH staff to discuss the progress of people being supported and acquire updates for transition planning. Facilitating treatment team meetings to discuss each person’s stay at the home, planning for successful transition on an ongoing basis, based on individual needs. Maintaining documentation of meetings and progress, including attainment of performance deliverables during the person’s time at the home and discharge/transition plans. Establishing post-transition supports and coordination including regular check-ins at predetermined intervals following discharge.
• Performs all other duties, as assigned.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level