Program Supervisor - ASL Proficient

Rise, Inc.•Saint Paul, MN

18h•Hybrid

About The Position

The purpose of this position is to lead a team of Occupational Communication Specialists (OCS) and assist in the day to day operations of the Minnesota Employment Center (MEC) serving people who are Deaf, DeafBlind, and Hard of Hearing. MEC operates in a partnership between Rise and ThinkSelf. This role will specifically work with supporting transition, high school and ThinkSelf learners. All Rise employees are expected to commit to, sign and follow-through on Rise’s Standards of Excellence. Employees are expected to learn and consistently perform person-centered practices, identifying what is important to people who receive support and implementing strategies to ensure these are present in day-to-day life, acting on areas where change can happen without permission. Effective communication with staff, external stakeholders, and people served is expected, including timely email responses, phone calls, fostering open communication, listening to others, and preparing professional written communications. Adherence to safety policies and procedures, safe work practices, and ensuring employees have necessary information, instruction, training, and supervision for safe work is crucial. This includes identifying, assessing, and controlling hazards, maintaining equipment, encouraging early accident reporting, conducting investigations, and assisting with return-to-work tasks. Employees must comply with state motor vehicle laws and act as a role model for safe work behaviors.

Requirements

Ability to communicate using American Sign Language. Must pass the SLPI at Advanced+
Knowledge of various supported employment service delivery models, job development, and job retention skills
Ability to work with diverse groups including team members, people served, community partners and internal management
Excellent time management and multi-tasking skills with strong ability to problem solve
Proficient with Microsoft Office software (Outlook, Word, etc.) and interest to learn and become proficient in case management software system.
Ability to travel between multiple work locations throughout the state, often visiting multiple locations in the same day without advanced notice.
Current, valid driver’s license
A driving record that demonstrates safe, legal driving habits
Compliance with Rule 11 and MVR background check required
Service-focus – focus on customer (internal and external) needs
Interpersonal skills – positive behaviors; build relationships; value diversity; manage disagreements; act with integrity; demonstrate adaptability; show work commitment
Self-management – use time effectively and efficiently; concentrates efforts on the most important priorities; adeptly handles several tasks at once.
Compassion – genuinely cares about people; is available and ready to help; demonstrates real empathy with the joys and pains of others
Perseverance - pursues tasks with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.

Nice To Haves

Previous experience practicing person-centered techniques with people with disabilities or other barriers to employment
1 year of related work experience preferred

Responsibilities

Communicate clearly, actively listen to others, covey information in writing that is concise and well-organized, build strong relationships, act with integrity, and foster trust.
Build and maintain effective working relationships with site contacts and maintain business partner’s expectations for productivity, quality, etc.
Supervise and support team members doing competitive community job placements for people served in MEC program
Manage incoming referrals for multiple programs and assign cases to team members
Assist Program Manager with program management and oversight
Build and maintain effective working relationships with community partners and address issues and concerns raised by partners or people served
Conduct hiring process for team members including updating job postings, setting performance expectations and following Rise’s interviewing and selection process
Assist Program Manager in maintaining data integrity to ensure accurate and consistent data is stored in the system.
Establish visual and written tools for use by the entire team for training on case management software system and EE processes.
Focus on training around how to use case management software systems and effective documentation.
Provide 1:1 and group training on case management software systems and EE.
Train team members to use the EE systems and to complete the paperwork.
Assist MEC leadership in mentoring and coordinating interns and volunteers.
Ensure team members provide case management services including the efficient, timely and accurate use of documentation in our case management software system
Complete all required annual training on time using Rise’s online learning management system.

Benefits

Wages: $23.40 - $27.51 per hour depending on qualifications
Medical insurance - single employee coverage less than $90/month
Dental insurance less than $17/month
Vision insurance
401(k) with a 100% vested employer match
Rise sponsored Basic Life & AD &D insurance
Voluntary Life, Short Term, and Long-Term Disability Insurance
Flexible Spending Account (FSA)
Tuition reimbursement and Rise sponsored trainings (i.e., CPR, First Aide, and more) to help you be successful in your role
Employee Assistance Program
Paid Time Off (PTO) starts at 16 days during your first year, plus 2 floating holidays, and 48 hours of ESST time per year
Employee resource groups (i.e., DEI, LGBTQ+, recognition and more).
A fun team environment that supports your professional development and opportunities for career advancement.
Rise is a PSLF-eligible employer. Your qualified student loan balance may be forgiven after 120 covered payments.