Program Strategy Manager

Proofpoint•Washington, DC

3d•$56,100 - $113,630•Hybrid

About The Position

The Program Strategy Manager (PSM) acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity, and identifying opportunities to expand the customer's security program.

Requirements

At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations, or a similar technical role.
Experience working across multiple technology areas.
Understanding of email, networking, and data communication technologies.
Working knowledge of Windows, Active Directory, and Microsoft Exchange.
Strong written, verbal, and customer-facing communication skills.
Ability to manage multiple priorities independently.
Strong organizational, scheduling, and time-management skills.
Ability to resolve conflict and approach problems from multiple perspectives.
Experience working in or supporting a 24/7 security operations environment.
Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

Nice To Haves

Data Loss Prevention (DLP), threat protection, or information security experience.
Certifications such as CISSP, CISM, or PMP.

Responsibilities

Own and nurture relationships with assigned strategic customers.
Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
Develop and maintain 12-month customer program roadmaps.
Identify short- and long-term security program goals.
Track roadmap deliverables, risks, dependencies, and deadlines.
Provide technical guidance regarding Proofpoint products, features, and functionality.
Coordinate complex production changes involving multiple services or technologies.
Manage customer escalations and advocate internally for resolution.
Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
Help customers mature their security posture and demonstrate measurable program value.
Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Benefits

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
flexible time off
a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
a three-week Work from Anywhere option