Program Specialist
About The Position
The Program Specialist plays a critical role in the day-to-day management and oversight of client care within an identified division. Reporting to the Program Director or Program Manager, the position coordinates program activities and ensures the delivery of high-quality services to program participants. The role may manage a caseload. The Program Specialist provides guidance and direction to staff, assigns duties based on program needs and individual strengths, and conducts regular check-ins and performance feedback. The role also helps maintain client and staff safety, monitors client behavior, de-escalates conflicts, and responds to emergencies according to established protocols.
Requirements
- Bachelor's degree or equivalent experience in lieu of a degree.
- 3–5 years of experience in behavioral health and direct support, including 1–3 years of supervisory experience.
- Excellent interpersonal, communication, and conflict-resolution skills.
- Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
- Ability to make quick decisions and remain calm under pressure.
- Ability to work independently and collaboratively as part of a team.
Responsibilities
- Coordinate program activities and support the delivery of high-quality services to program participants.
- Provide guidance, support, and direction to staff members.
- Assign staff duties and responsibilities according to program needs and individual strengths.
- Conduct regular staff check-ins and provide feedback on performance and areas for improvement.
- Enforce program policies and procedures to ensure the safety and security of clients and staff.
- Monitor client behavior and intervene as needed to de-escalate conflicts or address concerns.
- Respond to emergencies or crises by following established protocols and seeking assistance as needed.
- May manage a caseload.
Benefits
- Comprehensive medical, dental, and vision coverage, with healthcare advocacy support.
- Retirement plan with pre-tax and Roth employee contribution options.
- DailyPay access to earned pay.
- On the Goga well-being platform, with self-care tools and resources.
- Care.com access for backup childcare, elder care, and household services.
- Confidential counseling, legal, and financial services through the Employee Assistance Program.
- Tuition reimbursement and educational partnerships.
- Employee discounts and savings programs on entertainment, travel, and lifestyle.
- Free online personal development classes through Pryor Online Learning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
