Program Specialist
About The Position
The Program Specialist supports the Information Services (IS) Department by coordinating and executing programs, projects, events, and operational activities. The role manages program logistics, tracks milestones and deliverables, supports budget and vendor activities, and coordinates communication among stakeholders. It serves as a central point of coordination for IS initiatives, including department events, onboarding and internship programs, and other technology-focused engagements. The position also provides administrative and operational support for leadership and departmental priorities, working with the Administrative Services team to ensure effective execution and follow-through. The Program Specialist uses tools to organize information, monitor progress, and provide data-driven insights. The successful candidate is organized, proactive, adaptable, and effective at communicating and building relationships across complex stakeholder environments, taking initiative to move programs and projects from planning through completion.
Requirements
- Bachelor's degree required.
- At least 1 year of experience in program coordination.
- Ability to think critically, draw insights, and connect information.
- Ability to adapt to changing priorities and remain resilient and flexible.
- Ability to communicate complex ideas effectively to diverse audiences and influence others.
- Strong listening, clarification, summarization, writing, and verbal communication skills.
- Ability to set targets, follow through, anticipate roadblocks, and achieve results.
- Ability to plan and organize work, meet deadlines, take initiative, and maintain high standards.
- Skills in planning, forecasting, tracking, reconciling, and reporting budgets and spending.
- Ability to organize, analyze, and synthesize data and use tools and systems to support accuracy and efficiency.
- Familiarity with creating and navigating simple data management tools such as Excel spreadsheets and generating standard reports or analyses.
- Basic understanding of program and project management, including scoping, scheduling, milestones, reporting, planning tools, and templates.
- Ability to understand customer needs and program objectives, deliver assigned tasks accurately, and seek support as needed.
- Ability to engage with vendor teams, understand vendor management processes and contract scope, drive deliverables, and escalate appropriately.
- Ability to apply knowledge and skills within the role and deliver tasks with limited guidance.
Nice To Haves
- Experience or knowledge working with project planning tools.
- Experience handling and coordinating event operations.
- Experience creating monthly calendars and other event-related reports.
Responsibilities
- Administer a program or project.
- Develop and disseminate communications regarding a program or project.
- Resolve program- and project-related issues.
- Track program progress, adoption, or performance and provide ongoing reports to leadership or program sponsors.
- Track and analyze data to identify trends and make recommendations.
- Identify process improvement opportunities and execute program initiatives.
- Assist with event planning and implementation, managing project delivery elements within timelines.
- Propose ideas to improve services and event management quality.
- Perform other duties as assigned to meet department and institutional goals and objectives.
- Maintain regular and predictable attendance.
- Coordinate program logistics, milestones, deliverables, budgets, vendors, and stakeholder communications.
- Provide administrative and operational support for leadership and departmental priorities.
- Coordinate department events, onboarding programs, internship programs, and other technology-focused engagements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
