Program Specialist [High School Leadership Program]

Big Brothers Big Sisters of New Mexico•Albuquerque, NM

About The Position

The Program Specialist for the High School Leadership Program leads the development and implementation of school-based programming, provides ongoing match support, and ensures all High School Leadership Program (HSLP) and emerging initiatives align with the Big Brothers Big Sisters Service Delivery Model. The position is salaried, full-time. At Big Brothers Big Sisters of New Mexico, we offer a thoughtful benefits package that includes Paid Time Off (PTO), paid federal holidays, health, dental, and vision insurance, along with 401(k) matching.

Requirements

Professional program agency staff must have a high school diploma/GED and meet one of the following criteria: A documented bachelor’s degree from an accredited college or university in a field deemed appropriate by the agency, or be within six months of degree completion
A documented associate degree or two years of higher education from an accredited institution in a relevant field, plus two years of related work experience (e.g., social work, counseling, child development)
Four years of relevant work experience in related fields as defined by the agency
Strong communication and confidentiality skills
Proficiency in Microsoft Office and standard office equipment
Valid NM driver’s license, insurance, and access to personal vehicle
Ability to work collaboratively with diverse stakeholders

Nice To Haves

Experience with both youth and adult populations
Familiarity with New Mexico’s cultural and economic landscape
Bilingual (English/Spanish)

Responsibilities

Build on established relationships with school partners, to create MOUs, establish roles and responsibilities, and establish clear communication channels with structured communication plan. Maintain personal relationship portfolio to manage key stakeholders, including school administrators, funders, mentor advocates, and more.
Build on BBBS SDM and best practices, in coordination with BBBS leaders, to establish school-based programming with school partners. Work with leadership to develop monthly and quarterly strategies and benchmarks to achieve annual goals. Achieve annual program goals, including match support, billable hours, classroom management/presentation, customer relations.
Matching mentors with mentees – Oversee and coordinate with teams to enroll mentors and mentees.
Program Delivery - Deliver Standards of Practice and National Service Delivery Model (Standards/SDM) with Gold Standard excellence. Provide quality match support to matched pairs, per BBBS SDM standards, to include documenting match engagement hours and meeting metric goals and KPI Coordinate development/implementation of curriculum, programming, Youth Development Plans, and more for mentors and mentees
Documentation and Compliance - Maintain program files such as case notes, entries into the Matchforce database, assessments and other program related records with quality, accuracy and timeliness of entries. Recommend, implement and oversee processes that improve data and recorded information, thus increasing efficiency and effectiveness of the record management process. Conduce timely match closures and reassessments. Lead teams to identify and address program challenges and needs.
Other duties as assigned