Program Specialist

State of Utah Office of the Governor • Salt Lake City, UT

2d • $24 - $42 • Hybrid

About The Position

The Program Specialist performs a variety of tasks including identifying and recommending solutions for problems, acting as a facilitator and resource for management and staff, and providing technical support. This role involves writing correspondence and reports, analyzing data, coordinating program activities with external entities, and delivering presentations and training. The specialist will also conduct training needs assessments, design training materials, and monitor operations for quality and effectiveness. Additionally, the position involves responding to inquiries, negotiating and mediating issues, and resolving complaints.

Requirements

• Has a minimum of two years eligibility experience.
• You must successfully pass a criminal history check.

Responsibilities

• Identifies problems or potential problem areas and recommends solutions.
• Acts as a facilitator in problem solving situations; provides information to those seeking assistance and suggests alternatives/solutions and assists others in solving problems.
• Acts as a resource for management and staff; provides technical support within area of responsibility.
• Writes or drafts correspondence, reports, documents, and/or other written materials.
• Analyzes, summarizes, and/or reviews data/reports findings, interprets results, and/or makes recommendations and guidelines.
• Coordinates program activities, services, and/or program implementation with private providers, other governmental entities, and program users.
• Delivers presentations, stand-up training, or instruction to staff, management, clients, or the general public.
• Conducts training needs assessments and recommends training programs.
• Designs and/or prepares training/instructional materials, teaching aid devices.
• Monitors and evaluates operations, programs, processes, and/or practices for quality and effectiveness; makes recommendations for improvement.
• Receives, researches, and responds to incoming questions or complaints; provides information, explains policy and procedures, and/or facilitates a resolution.
• Acts as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients, or customers.
• Negotiates or mediates issues with internal and/or external agency representatives, and/or concerned outside parties or their representatives.
• Settles or resolves issues or complaints.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed