Program Specialist

Elevate Health•Tacoma, WA

9d•Hybrid

About The Position

Elevate Health is a nonprofit collaborative and one of Washington State’s nine Accountable Communities of Health, dedicated to achieving health equity through collective action. The Program Specialist primarily supports the programs team by ensuring referrals and case assignments are entered, processed, and advanced through established care coordination workflows. During periods of high referral volume, the specialist may provide short-term resource navigation and resource brokering to community members and clients. As needed, the specialist helps individuals and families understand, access, and enroll in public health and income-support programs. In community settings, the role provides culturally responsive, person-centered assistance with eligibility screening, applications, renewals, and education for programs such as Medicaid, Medicare, Apple Health, and other state and federal public benefit programs. The specialist builds relationships with community members and partner organizations to reduce barriers to healthcare access and promote long-term benefit retention. This is a hybrid position based in Elevate Health’s Tacoma office. Elevate Health offers a mission- and values-driven workplace, a collaborative team, and comprehensive benefits.

Requirements

Associate degree in public health, social work, human services, healthcare administration, or a related field, or an equivalent combination of education and relevant experience.
Experience working with diverse populations and individuals experiencing barriers to healthcare or public benefits.
One to two years of experience processing referrals within program requirements using a client management system or similar technology.
An equivalent combination of education, professional, volunteer, and lived experience may provide the necessary knowledge, skills, and abilities.
Strong communication, interviewing, and problem-solving skills.
Proficiency with Microsoft Office and web-based applications.

Nice To Haves

At least three years of experience working in communities addressing social and healthcare disparities.
Experience providing social or clinical coordination services in Pierce County.
Experience providing direct case management, community outreach, or enrollment assistance.

Responsibilities

Ensure referrals, service delivery, documentation, and billing requirements are met and appropriately processed.
Assign referred clients to Community Care Hub partner organizations as appropriate.
Manage correspondence with clients, Community Care Hub partners, referral sources, and other service providers.
Support quality assurance and continuous quality improvement work, including helping ensure providers follow standardized, evidence-based guidelines.
Collaborate across Elevate Health departments and with diverse sectors, community members, and stakeholders to improve work processes and service provider and client experience.
Improve Community Care Hub processes, communication, and client care related to health-related social needs.
Support department and organizational operations as necessary.
Participate in community events, health fairs, and outreach campaigns.
Distribute educational materials and communicate program updates in culturally and linguistically appropriate ways.
Maintain accurate records in required databases and case management systems.
Track outreach activities, enrollments, and performance metrics, and prepare reports as requested.
Stay current on program policies, eligibility criteria, and regulatory changes.
Participate in required training and professional development.
Provide redetermination and reenrollment assistance for Medicaid enrollees.
During periods of high referral volume, provide short-term resource navigation and resource brokering to community members and clients.
As needed, help individuals and families understand, access, and enroll in public health and income-support programs, including through eligibility screening, applications, renewals, and education.