Program Specialist

Curative Care•Wauwatosa, WI

12d

About The Position

The Program Specialist assists with planning and facilitating activities for individuals with disabilities, completing personal care, documenting goal achievement, accompanying individuals on outings, and providing excellent customer service. Flexibility, organization, compassion, and friendliness are important to the role. The employer offers a fully immersive training program. The position also involves supporting individuals’ daily needs, maintaining communication and confidentiality, following individual program plans and infection-control procedures, assisting with meals and mobility, and helping maintain the facility and any program vehicles. The Program Specialist records and reports relevant changes and incidents, responds to emergencies by contacting appropriate staff, attends required training and meetings, and reports suspected abuse or neglect promptly.

Requirements

High school diploma or equivalent.
Ability to exercise effective judgment, sensitivity, and creativity in response to changing needs and situations.
Ability to multitask and manage multiple priorities.
Ability to contribute in a team environment and/or work independently while providing excellent customer service.
Ability to make decisions and solve problems.
Cooperative and professional attitude.
Ability to think critically and solve problems, including in stressful situations.
Effective listening and written and oral communication skills.
Proficient computer skills and working knowledge of Microsoft Office, including Outlook.
Valid Wisconsin driver’s license and clean driving record.
First Aid/CPR certification within six months of hire.
Medication Management certification within six months of hire.

Nice To Haves

Previous related experience in a healthcare setting.
Bilingual ability in Spanish or Hmong, or sign language ability.
Certified Nursing License.

Responsibilities

Maintain the confidentiality of individuals and avoid discussing them in public areas.
Follow infection-control procedures, including proper handwashing, handling blood spills, and standard precautions.
Communicate clearly and tactfully with individuals, families, caregivers, case managers, transportation drivers, group homes, and others.
Maintain a harmonious relationship with managers and coworkers and support coworkers to ensure quality care.
Read, understand, and follow individual program plans and accurately document individuals’ goals.
Assist individuals with planning and facilitating on- and off-campus program activities.
Assist with toileting and personal care as needed, including handwashing, perineal care, changing adult briefs, and changing into clean clothes.
Assist with meal preparation and serving, meal setup, and feeding individuals when required.
Assist individuals with walking and with walkers or wheelchairs when applicable.
Accurately account for individuals’ money during community outings.
Provide transportation for community outings as required by program needs.
Provide medication management and assistance as required by program needs.
Help maintain the facility, including washing and drying laundry, cleaning cafeteria and program rooms, keeping rooms neat and clutter-free, and completing assigned cleaning.
If the program has a vehicle, keep its interior and exterior clean and ensure it has sufficient gasoline for the next use.
Record and report changes in individuals’ physical condition, behavior, or appearance to the Manager or Program Coordinator.
Write reports about significant incidents occurring during program hours.
Contact appropriate staff in an emergency during program hours.
Travel occasionally for community outings, meetings, and training.
Attend required training and meetings.
Report suspected abuse or neglect to the Program Coordinator and Manager immediately, within one hour.
Perform other duties as assigned.