Program Specialist
About The Position
The Program Specialist is part of the Mental Health Service at the Central Western Massachusetts VA Healthcare System in Leeds, Massachusetts. This full-time position provides administrative oversight for Mental Health Intensive Care Management (MHICM), Therapeutic and Supported Employment (TSES), Compensated Work Therapy/Transitional Residential Treatment Program (CWT/TR), Military Sexual Trauma (MST), Transitional Care Management (TCM), Suicide Prevention (SP), acute and subacute inpatient units, and the Post Traumatic Stress Disorder (PTSD) Residential Treatment Program (RRTP). These services operate across the Leeds VAMC and the Springfield, Worcester, Greenfield, Pittsfield, and Fitchburg CBOCs. The Program Specialist works with all levels of management to plan, analyze, implement, and establish sound business practices. The position is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m., with ad hoc telework as determined by agency policy.
Requirements
- U.S. citizenship is required.
- For current federal employees with a GS grade held during the past 52 weeks, meet the GS-09 time-in-grade requirement of 52 weeks at GS-07, where applicable.
- Qualify through one of the following: one year of specialized experience equivalent to GS-07; a master's or equivalent graduate degree, two full years of progressively higher-level graduate education toward such a degree, or a related LL.B. or J.D.; or a qualifying combination of specialized experience and education beyond one full year of graduate-level education.
- Specialized experience may include working knowledge of computer systems for data entry and retrieval; locating and interpreting applicable regulations; knowledge of medical records, medical billing programs, and medical terminology; gathering, developing, and interpreting data from information systems; and reviewing reports and records and providing statistical analysis for accuracy.
- Document experience on the resume with job title, duties, start and end month and year, and hours worked per week.
- Submit transcripts if education is used to qualify.
- Complete the application, questionnaire, and required online assessment.
- Register for Selective Service if male and born after December 31, 1959.
- Complete a background/security investigation and online onboarding; provide acceptable identification for pre-employment requirements.
- Participate in the seasonal influenza vaccination program as a VA Health Care Personnel employee.
- Serve a one-year probationary period or two-year trial period, as applicable.
Responsibilities
- Assist management in making decisions about appropriate clinic setup.
- Review clinic functions, including patient overbooking, scheduling new patients, and resolving consults.
- Address day-to-day clinic issues.
- Assign staff to activities to maximize productivity and access to care.
- Collect and validate workload data.
- Develop and implement strategies to improve care delivery.
- Prepare recurring and nonrecurring reports and compile and analyze data.
- Coordinate clinic quality assurance and utilization review activities.
- Maintain timecards for clinical and administrative personnel.
- Oversee Mental Health consults and monitor them for timeliness.
- Review provider clinic setups for accuracy and appropriate utilization.
- Establish and manage the PCMM for Mental Health teams and position setup for Mental Health and related specialties.
Benefits
- Federal employee benefits package; specific benefits depend on position eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
