Program Specialist

Curative Care•Milwaukee, WI

11d

About The Position

The Program Specialist assists with planning and facilitating activities for individuals with disabilities, completing personal care, documenting goal achievement, accompanying individuals on outings, and providing excellent customer service. Flexibility, organization, compassion, and friendliness are important for the role. The position includes a fully immersive training program. The Program Specialist maintains confidentiality, follows infection-control procedures, communicates with individuals and their families and support networks, and works collaboratively with coworkers. The role involves supporting individual program plans and goals; facilitating on- and off-campus activities; providing personal care, meal assistance, and mobility support; managing medications and individuals’ money during outings; and providing transportation when required. Additional duties include maintaining program spaces and vehicles, documenting and reporting changes or incidents, responding appropriately to emergencies, reporting suspected abuse or neglect, and attending required training and meetings. Occasional travel is required for outings, meetings, and training.

Requirements

High school diploma or equivalent.
Ability to exercise effective judgment, sensitivity, and creativity in response to changing needs and situations.
Ability to multitask and manage multiple priorities.
Ability to contribute in a team environment and work independently while providing excellent customer service.
Ability to make decisions and solve problems, including critical thinking in stressful situations.
Cooperative and professional attitude.
Strong listening skills and effective written and oral communication skills.
Proficient computer skills and working knowledge of Microsoft Office (Outlook).
Valid Wisconsin Driver’s License and clean driving record.
First Aid/CPR certification within six months of hire.
Medication Management certification within six months of hire.

Nice To Haves

Previous related experience in a healthcare setting.
Bilingual ability in Spanish or Hmong, or sign language skills.
Certified Nursing License.

Responsibilities

Maintain the confidentiality of individuals and avoid discussing them in public areas.
Follow infection-control procedures, including proper handwashing, blood-spill procedures, and standard precautions.
Communicate clearly and tactfully with individuals, families, caregivers, case managers, transportation drivers, group homes, and others.
Maintain positive working relationships and support coworkers to ensure quality care.
Read, understand, and follow individual program plans and accurately document progress toward goals.
Assist with planning and facilitating program activities on and off campus.
Assist individuals with toileting and personal care, including handwashing, perineal care, changing adult depends, and changing into clean clothes.
Assist with meal preparation and serving, setting up meals, and feeding individuals when required.
Assist individuals with walking and use of walkers or wheelchairs when applicable.
Accurately account for individuals’ money during community outings.
Provide transportation for community outings as required by program needs.
Provide medication management and assistance as required by program needs.
Help maintain the facility, including washing and drying laundry and cleaning cafeteria and program rooms.
Keep program rooms neat, orderly, and free of clutter; complete cleaning assignments as directed.
When the program has a vehicle, keep its interior and exterior clean and ensure it has sufficient gasoline for its next use.
Record and report changes in individuals’ physical condition, behavior, or appearance to the Manager or Program Coordinator.
Prepare written reports of significant incidents occurring during program hours.
Contact appropriate staff in emergencies during program hours.
Travel occasionally for community outings, meetings, and training.
Attend required trainings and meetings.
Report suspected abuse and neglect to the Program Coordinator and Manager immediately, within one hour.
Perform other duties as assigned.