Program Specialist - 5017

BronxWorks•New York, NY

1d•Hybrid

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. The Older Adult Center hosts spaces where new friendships are made, creating opportunities for older adults to thrive, connect and explore, providing support to successfully navigate life.

Requirements

High School Diploma / GED
Strong organizational, interpersonal, and written/verbal communication skills.
CPR/First Aid certification (or willingness to obtain).
Knowledge of older adult issues, elder rights, entitlement programs, and local community resources.
Proficiency in English required
Ability to use a computer for prolonged periods.
Ability to occasionally lift and/or move up to 10 pounds.
Ability to stand, walk, or sit for long periods of time.
Ability to climb five flights of stairs.
Ability to bend and retrieve objects and/or documents.
Ability to travel in the five boroughs of New York City via public transportation.
Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

Nice To Haves

Experience working with older adults in a community or recreational setting.
Proficiency in a second language preferred.

Responsibilities

Develop and implement a diverse calendar of programs including educational workshops, fitness classes, arts and crafts, cultural events, and social activities.
Coordinate day-to-day program operations and logistics (e.g., workshops, activities, outreach).
Onboard new participants, ensure eligibility documentation is complete, and provide ongoing assistance.
Provide Case Assistance and Information and Referral Services to Older Adults
Assist with participants’ registration and annual update of member files.
Track and report data on program participation, client outcomes, and service delivery.
Collaborate with staff, volunteers, and community partners to enhance program offerings.
Facilitate daily activities and provide hands-on support during events.
Monitor participant engagement and gather feedback to continuously improve programming.
Ensure all activities are conducted in a safe, respectful, and inclusive manner.
Maintain accurate records of attendance, program evaluations, and supply inventories.
Assist with outreach efforts to increase participation and community awareness.
Support the center’s mission and contribute to a positive, team-oriented work environment.
Serve as a liaison between the program and other internal departments or external agencies.
Prepare bulletin boards to reflect the monthly calendar of activities, and current holidays and activities.
Maintain accurate activity and service unit logs.
Conduct Customer Satisfaction Surveys and use feedback for program improvements.
Plan and lead group activities.
Assist with seeking out community organizations and resources to provide partnerships, presentations, and information relevant to Older Adults.
Decorate the center appropriate to upcoming seasons and celebrations
Provide clients with case assistance, information, and referral services
Enter data into an agency and funder database (e.g. Vivé, Salesforce)
Support wellness, nutrition, and social activities.
Track participation and prepare program materials.
Coordinate events, workshops, or group activities.
As needed support staff at other OAC sites, including working at the site.
Provide Cooling Center and Warming Center Coverage (may include evenings and weekends).