Program Specialist

Redwood Community Services • Ukiah, CA

12d • Onsite

About The Position

The Program Specialist coordinates and oversees specific programs within the organization. The role maintains and updates client documents and records, performs data entry, and protects sensitive information while ensuring compliance with program requirements. The specialist serves as a knowledgeable point of contact for program participants and staff, providing support and guidance as needed. The position requires strong attention to detail, organizational skills, teamwork, and collaboration.

The role is based in Ukiah, California, in the Behavioral Health Services - Analyst department. It is full-time, non-exempt, and scheduled for 40 hours per week. The salary is $24.44–$29.48 per hour, depending on experience, with additional differentials available to qualified employees. The position requires driving a personal vehicle for business purposes and participation in an on-call rotation. Redwood Community Services provides an in-depth onboarding and training orientation.

Requirements

• High school diploma or GED, and one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Valid California driver's license, current auto insurance, and a clean DMV printout with no more than three points.
• Pass a background check with CACI, DOJ, and FBI.
• CPR and First Aid certification.
• Complete a TB exam and physical at the time of employment.
• Use a personal vehicle that meets agency requirements, including liability insurance meeting or exceeding state requirements, and provide updated insurance documentation to the agency.
• Ability to maintain and protect confidential records and comply with applicable program requirements.

Nice To Haves

• Experience with Medi-Cal Specialty Mental Health Services.
• Experience with medical billing software.
• Qualifying bilingual or multilingual Spanish or ASL skills for applicable pay differentials.

Responsibilities

• Create, organize, and maintain confidential physical and electronic documents, following proper documentation and record-keeping procedures.
• Ensure records are accurate, complete, and confidential.
• Enter data into the database and verify the accuracy of information entered.
• Identify opportunities to improve the efficiency of record-keeping practices and service delivery.
• Support regular audits, identify discrepancies or errors in records, and take appropriate corrective actions internally and externally.
• Assist in developing and implementing record-keeping policies and procedures that meet regulatory and compliance requirements.
• Generate reports and analyses to support client tracking, program evaluation, and utilization reporting.
• Ensure record-keeping practices comply with relevant regulations and guidelines, including HIPAA and program-specific requirements.
• Serve as a point of contact for program participants and staff, providing support and guidance as needed.
• Use a personal vehicle for business purposes and participate in an on-call rotation.

Benefits

• Comprehensive benefits package available.
• In-depth onboarding and training orientation, including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, and introductions to RCS departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED