Program Specialist

St. Jude Children's Research Hospital•Memphis, TN

About The Position

The Program Specialist supports the Information Services (IS) Department by coordinating and executing programs, projects, events, and operational activities. The role manages program logistics, tracks milestones and deliverables, supports budget and vendor-related activities, and facilitates communication across stakeholders. It serves as a central point of coordination for IS initiatives, including department events, onboarding programs, internship programs, and other technology-focused engagements. The position also provides administrative and operational support for leadership and departmental priorities, partnering with the Administrative Services team to ensure effective execution and follow-through. The Program Specialist uses tools to organize information, monitor progress, and provide data-driven insights. The role calls for a highly organized, proactive, and adaptable person with strong communication and relationship-building skills who can navigate complex stakeholder environments, help break down communication silos, influence timely decisions, and take initiative to carry programs and projects from planning through completion.

Requirements

Bachelor's degree required.
At least 1 year of experience in program coordination.
Ability to think critically, draw insights, and connect information.
Adaptability and resilience when priorities or work conditions change.
Ability to learn on the job and complete routine tasks under supervision and guidance.
Ability to seek information, draw conclusions from available data, and deliver outcomes.
Ability to communicate complex ideas clearly to diverse audiences and influence others.
Strong listening, clarification, summarization, writing, and verbal communication skills.
Ability to plan and organize work, meet deadlines, anticipate obstacles, and take initiative.
Ability to follow through on goals and deliver high-quality work.
Skills in planning, forecasting, tracking, reconciling, and reporting budgets and spending.
Ability to use relevant tools and systems efficiently; familiarity with spreadsheets and internal programs and systems.
Ability to gather and organize data and produce standard reports or analyses accurately.
Basic understanding of program and project management, including goals, scoping, scheduling, milestones, reporting, planning tools, and templates.
Ability to deliver assigned tasks accurately and promptly, seeking support as needed.
Ability to apply vendor-management knowledge, engage vendor teams, drive deliverables, understand vendor contracts, and escalate issues appropriately.

Nice To Haves

Some experience or knowledge working with project-planning tools.
Experience handling and coordinating event operations.
Experience creating monthly calendars and other event-related reports.

Responsibilities

Administer a program or project.
Develop and disseminate communications regarding a program or project.
Resolve program- and project-related issues.
Track program progress, adoption, or performance and provide ongoing reports to leadership or program sponsors.
Track and analyze data to identify trends and make recommendations.
Identify process-improvement opportunities and execute program initiatives.
Assist with event planning and implementation, managing project delivery elements within timelines.
Propose ideas to improve services and event-management quality.
Perform other duties as assigned to meet department and institutional goals and objectives.
Maintain regular and predictable attendance.