Program Specialist
About The Position
Ramsey County Social Services is hiring two Program Specialists in the Social Services Administrative Division. The positions support department-wide operational and program requirements, including coordinating and confirming staff credentialing, maintaining licensure records, managing program revalidations, and helping ensure compliance with billing and licensing standards across service areas. The role coordinates the development, implementation, and evaluation of a specified program or project that provides services to clients, participants, or department employees. It includes planning programs and projects, assessing resources and performance, improving systems and workflows, collaborating with county staff and external partners, maintaining records and reports, coordinating training and educational activities, and assisting with proposals, contracts, and Board documentation as assigned. The position is designated flex-work eligible. Employees may choose to work in the office full-time or use a flex schedule with at least two days per week in the office and other days in a remote-first environment. On-site responsibilities and schedule flexibility beyond the policy minimums are expected. Regular attendance according to the management-approved work schedule is required.
Requirements
- Bachelor's degree in Social Science, Public Administration, Business Administration, or a related field.
- Five years of experience in programs or services related to the department of assignment, including two years in a field appropriate to the project.
- An equivalent combination of education and related experience may be substituted for the stated education and experience requirements.
- Regular attendance according to the position's management-approved work schedule is required.
Responsibilities
- Coordinate the development, implementation, and evaluation of an assigned program or project that provides services to clients, participants, or department employees.
- Coordinate and confirm staff credentialing, maintain licensure records, and manage program revalidations.
- Help ensure compliance with billing and licensing standards across service areas.
- Develop implementation, program, or performance plans, including projections of resource needs.
- Identify areas for improvement and support system modifications or development of new services.
- Survey, study, and analyze existing resources to maximize effectiveness.
- Collaborate with department staff, other Ramsey County departments, community members, providers, state and regional municipalities, and federal authorities to meet program or project goals.
- Maintain program or project team priorities and work goals.
- Identify workflow and procedural changes and work with managers and supervisors to implement them.
- Prepare reports and maintain records on goals, achievements, methods, utilization, and challenges.
- Coordinate educational activities for service providers and affected community groups and organizations.
- Monitor, analyze, and evaluate program or project effectiveness and resources to help ensure cost-effective service delivery.
- Plan, conduct, identify, or coordinate training for staff, volunteers, interns, community provider agencies, and clients or participants.
- Implement orientation and recruiting goals to maximize program or project effectiveness.
- Assist with creating requests for proposals, contracts, and Board documentation related to assigned projects or programs.
- Promote a diverse, culturally competent, and respectful workplace.
- Perform related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
