Program Specialist

BronxWorks•New York, NY

47d•$40,000 - $45,000•Onsite

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. This initiative connects families to food resources such as SNAP, WIC, and emergency food programs. The program promotes food security by helping individuals overcome eligibility and access challenges.

Requirements

High school diploma or equivalent
Proficiency in modern business communications including personal computers, laptops, cell phones, tablets, Ipads, electronic mail, voicemail, facsimile and copier equipment
Proficiency in English required
Strong organizational, interpersonal, and written/verbal communication skills.

Nice To Haves

Proficiency in Bengali, Spanish or French is preferred
Driver’s License preferred

Responsibilities

Be able to travel between multiple Food Pantry sites to assist with distribution.
Provide general outreach and promotion for program (outdoor and indoor)
Provide office support including clerical, filing, faxing, scanning, typing, photocopying and sorting mail
Answer telephones and offer other office support, when necessary
Report to, and meet with, supervisor on a weekly basis or as determined
Perform additional duties as assigned
Become knowledgeable of every component and service offered by the CMCC Food Pantry
Provide assistance with all Food Pantry activities, such as lifting boxes, sorting food, assisting with inventory management, and crowd control.
Complete data entry for Food Pantry clients
Greet clients and schedule appointments for them to receive services
Provide Case Assistance and Information and Referral Services
Track internal referrals and act as program contact person for inquiries concerning clients.
Maintain familiarity with program resources available on and off-site.
Complete program reports monthly, or more frequently as required.
Maintain familiarity with agency and city resources available to clients
Report to, and meet with, supervisor monthly.
Create and distribute informational materials and flyers in targeted (and other) communities in the Bronx to promote services, events, and other special functions
Refer clients to an appropriate program for enrollment services
Follow up on referrals made on behalf of clients, both internal and external
Update bulletin boards and flyers to reflect the monthly calendar of activities.
Provide direct services to clients, including intake, engagement, assessment, referral and follow-up.
Assist with special projects as required
Perform additional duties as assigned by manager.