Program Specialist

University of British Columbia • Vancouver, BC

2d • CA$5,692 - CA$8,180

About The Position

UBC Sauder School of Business is a leading business faculty, recognized internationally for excellence in research and learning. UBC Sauder Professional Growth is a globally renowned professional development provider and corporate educator, offering open enrollment and custom corporate programs. The Program Specialist is a key operational leader responsible for managing the effective delivery of these programs, ensuring high-quality, learner-centered professional development experiences and operational excellence. This role provides expert-level program delivery, learner experience leadership, and technical and administrative oversight, requiring deep coordination with faculty, external instructors, clients, learners, program coordinators, and internal and external stakeholders.

Requirements

• Undergraduate degree in a relevant discipline.
• Minimum of one to two years of related experience, or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Nice To Haves

• Experience in program coordination, learner services, or educational delivery.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Demonstrated ability to work with faculty, clients and learners in a professional education setting.
• Familiarity with learning management systems (e.g., Canvas), CRMs, and virtual delivery platforms (e.g., Zoom).
• Excellent interpersonal, written, and verbal communication skills.
• Proven experience analyzing feedback and improving operational processes for better outcomes.

Responsibilities

• Serves as a first point of contact for learners and faculty/instructors before, during, and after program delivery.
• Advises clients on admission and program requirements and oversees the recruitment and admission processes.
• Advises learners on certificate completion pathways and course selection to tailor their education plans and meet their specific interests and business goals.
• Manages all aspects of the end-to-end delivery of assigned programs, ensuring excellence in logistics, learner engagement, and overall execution.
• Collaborates with Account Managers and faculty to support scheduling, onboarding, and instructional coordination.
• Oversees day-to-day operations of in-person, online, and hybrid programs, including preparation of course materials, LMS setup, technical support, and classroom/venue coordination.
• Manages the effective delivery of front-line services and program support, which includes developing, implementing, reviewing and evaluating the services provided by Program Coordinators to ensure successful service delivery.
• Participates in the recruitment and training of the support and student employees.
• Leads operations meetings with the program management team.
• Identifies, recommends and implements improved processes, policies and systems to enhance efficiency of program operations and program effectiveness.
• Ensures technical readiness for online programs, troubleshoots issues during program delivery and quality checks LMS content to ensure seamless learner and instructor experience.
• Manages and maintains course data and student records across LMS and student information systems.
• Plans and implements orientation and onboarding processes and activities for learners to set expectations, enhance experience and maximize engagement.
• Develops and initiates evaluations to gather feedback from learners. Monitors satisfaction through surveys and informal feedback loops, analyzing data to improve future delivery.
• Organizes events and workshops as part of program delivery or learner experience strategy.
• Prepares program reports and supports data analysis to guide decision making; provides advice and ideas to the leadership team on how to enhance experience for clients and instructors.
• Coordinates instructor recruitment, onboarding, and training for assigned programs, with a focus on instructional alignment and experience.
• Liaises with faculty and external instructors on the development of teaching schedules, classroom requirements, and pedagogical tools; resolves complex related issues.
• Provides detailed faculty briefings and serves as ongoing point of contact for instructional needs.
• Collaborates with the faculty and instructors to ensure content quality and alignment with program goals.
• Contributes to the development of promotional materials, program descriptions, and communication plans.
• Represents the unit at info sessions, alumni events, and community or industry-facing activities.
• Builds and maintains relationships with a variety of internal and external stakeholders, and acts as a program ambassador with campus partners and professional associations to build visibility and support enrollment efforts.
• Contributes to the operational planning, process updates and internal training across the delivery team.
• Supports the implementation of process improvements through cross-team collaboration.
• Participates in weekly operational meetings and special projects that enhance the unit’s goals.
• Provide mentorship to new or junior team members when needed.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level