Program Specialist
About The Position
The Program Specialist helps keep services organized, documented, coordinated, and compliant across Program Services. This individual-contributor role owns key individual records and documentation, coordinates planning and interdisciplinary meetings, monitors authorizations and approvals, and works with program leaders, clinical professionals, families, guardians, residential providers, and Connecticut Department of Developmental Services partners. The position requires managing substantial detail, competing deadlines, and compliance responsibilities independently across multiple program settings. The role is based at headquarters in Trumbull, Connecticut, with regular travel to day-program and residential sites. The work setting also includes approved remote work under a hybrid schedule determined by program needs. The regular schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., with possible adjustments for meetings, deadlines, site needs, compliance matters, or urgent program concerns. The position is exempt and salaried.
Requirements
- High school diploma or GED.
- Relevant experience in human services, program coordination, case management, quality assurance, compliance, service-plan administration, or a comparable function.
- Ability to maintain detailed records, review documentation, coordinate deadlines, and protect confidential information.
- Experience using Microsoft 365, electronic case-management platforms, and internet-based documentation systems.
- Clear and professional written and verbal communication skills.
- Ability to work independently, exercise sound judgment, organize a substantial workload, and collaborate with teams the position does not supervise.
- Valid driver's license and ability to travel regularly among headquarters, day-program, and residential locations.
- Ability to satisfy applicable background-investigation requirements.
- CPR and First Aid certification, or ability to obtain and maintain certification within the timeframe established by the organization.
- PMT or other approved physical-intervention training, or ability to complete and maintain required training within the established timeframe.
Nice To Haves
- Associate degree, bachelor's degree, or equivalent combination of relevant education, training, and experience in human services, social services, behavioral services, healthcare administration, quality assurance, or a related discipline.
- Experience working with Connecticut Department of Developmental Services programs, HCBS waiver services, residential supports, or day programs.
- Experience using Therap or a comparable electronic case-management system.
- Experience coordinating individual service plans, interdisciplinary meetings, authorizations, consents, and regulatory documentation.
- Experience conducting documentation reviews, program-site visits, quality checks, or compliance follow-up.
Responsibilities
- Maintain the accuracy, completeness, organization, and timely upkeep of individual records, service plans, authorizations, consents, emergency information, and electronic case-management documentation.
- Coordinate individual planning, semiannual, program-support, and interdisciplinary team meetings, including preparation, documentation, and follow-through.
- Review program documentation for alignment with organizational requirements, service authorizations, Connecticut DDS requirements, HCBS waiver obligations, and applicable standards.
- Maintain timely and complete records in Therap and other assigned systems.
- Confirm required Contract Service Authorizations, approvals, and supporting documentation are in place before services begin or change.
- Partner with program managers, nurses, behavior professionals, and other staff to resolve documentation concerns and support coordinated services.
- Serve as a liaison with individuals served, families, guardians, DDS case managers, residential providers, and program teams.
- Identify and escalate incomplete records, missed deadlines, authorization concerns, compliance risks, and recurring documentation issues.
- Travel regularly between headquarters, day-program, and residential locations.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account and Flexible Spending Account options, where applicable.
- Employer-paid life and disability insurance.
- Retirement savings plan with employer contributions, if eligible.
- Paid time off, including vacation time, sick time, and floating holidays.
- Employee Assistance Program.
- Professional development and training opportunities.
- Employee discount and wellness programs.
- Additional voluntary benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
