Program Specialist, Energy Efficiency

ICF • Saint Paul, MN

1d • Remote

About The Position

ICF is seeking a Program Specialist to support the delivery of residential new construction programs in Minnesota. This role involves working closely with builders, developers, HERS raters, trade allies, affordable housing partners, and internal teams to implement programs, provide reporting, offer operational support, engage participants, and drive continuous improvement. The specialist will contribute to program success while building expertise in energy efficiency, residential construction, and utility-sponsored programs.

Requirements

• Bachelor's degree in Energy, Environmental Science, Sustainability, Construction Management, Engineering, Business Administration or a related field (or applicants can substitute one year of related experience for one year of education)
• 2+ years of experience supporting energy-efficiency programs, residential construction programs, project coordination, program operations and/or related
• Strong organizational, analytical, problem-solving, and communication skills.
• Detail-oriented and comfortable working with technical, financial, and operational information.
• Able to learn complex program requirements and communicate them effectively to participants, stakeholders, and internal teams.
• Proactive, resourceful, and able to identify issues and support timely resolution.
• Effective at managing multiple priorities, balancing recurring responsibilities with time-sensitive requests, and meeting deadlines.
• Collaborative and able to build productive relationships with internal and external partners.
• Strong customer-service mindset and commitment to participant success.
• Proficient in Microsoft Excel, Word, Outlook, PowerPoint, Teams, and SharePoint.
• Interested in building expertise in energy-efficiency program delivery and residential new construction programs.
• Committed to protecting client, participant, proprietary, and confidential information.

Nice To Haves

• Experience supporting utility energy-efficiency programs, residential new construction programs, or related customer-facing initiatives.
• Understanding of building science, above-code construction, residential energy codes, whole-home performance, HERS ratings, or RESNET standards.
• Experience working with builders, developers, contractors, HERS raters, affordable housing organizations, trade allies, or industry associations.
• Familiarity with program eligibility requirements, incentive programs, construction documentation, quality assurance processes, or compliance requirements.
• Experience supporting reporting, data analysis, budgeting, operational processes, or customer-facing program activities.
• Experience coordinating multiple stakeholders, deliverables, or projects in a fast-paced environment.
• Experience supporting process improvement efforts, workflow documentation, technology implementations, user acceptance testing, or operational enhancements.
• Familiarity with systems such as Ekotrope, Sightline, Salesforce, Power BI, Jira, FocusPoint, or similar platforms.
• Knowledge of Minnesota's residential construction market and energy-efficiency landscape.
• Project management coursework, training, or certification is a plus.

Responsibilities

• Support day-to-day program implementation, administration, and delivery across assigned residential new construction programs.
• Coordinate meetings, communications, presentations, action items, and stakeholder follow-up activities.
• Track and support program performance metrics, including participation, energy savings, incentive activity, budgets, and other program goals.
• Assist with reporting activities, including data collection, quality checks, analysis, and preparation of monthly, quarterly, annual, and ad hoc reports.
• Support forecasting, planning, budgeting, and financial tracking activities through data gathering, analysis, and monitoring of program expenditures.
• Coordinate application intake, eligibility reviews, incentive processing, invoicing, payment tracking, reconciliation, and issue resolution.
• Review program documentation and assist with participant, builder, trade ally, and stakeholder questions related to program requirements and incentive pathways.
• Support quality assurance reviews, documentation management, process improvements, and corrective action activities.
• Maintain program systems, databases, reporting tools, tracking resources, and program documentation.
• Track system issues, enhancement requests, and reporting needs while working with internal teams toward resolution.
• Develop and maintain standard operating procedures, training materials, reporting calendars, SharePoint resources, and other program documentation.
• Support onboarding, outreach, training, and ongoing engagement activities with builders, developers, HERS raters, trade allies, and affordable housing partners.
• Collaborate with internal teams including program delivery, operations, IT, finance, customer care, marketing, and subcontractors to support successful program execution.
• Assist with regulatory filings, evaluations, audits, information requests, and other program compliance activities.
• Support program startup, transition, closeout, and special project activities as assigned.

Benefits

• Flexible ways of working: Enjoy remote and hybrid work options that support work-life balance and personal well-being.
• Professional growth: Access training, mentoring, tuition assistance, professional certifications, and opportunities to grow within ICF's energy and sustainability practice.
• Meaningful work: Help advance energy-efficient construction practices, improve housing performance, and support communities working toward their energy and sustainability goals.
• Collaborative team environment: Work alongside experienced program managers, building science professionals, engineers, energy experts, and national subject matter specialists.
• Variety and impact: Support multiple programs and initiatives while gaining exposure to program management, operations, reporting, forecasting, technology implementation, and market transformation efforts.
• Comprehensive benefits: Take advantage of competitive health and wellness benefits, retirement savings programs, paid time off, and employee stock purchase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level