Program Specialist

Workwell•,

5d•$28 - $30•Onsite

About The Position

Workwell North America is seeking a Program Specialist to provide onsite operational support for a managed service provider (MSP) contingent workforce program. The role serves as a point of contact for contingent workers, hiring managers, staffing suppliers, and the internal program team, helping keep workforce activity organized and service consistent. The specialist supports requisitions, VMS administration, supplier coordination, compliance documentation, reporting, onboarding, and offboarding, while responding to operational needs and contributing to process improvement.

Requirements

Experience supporting contingent workforce, staffing, client service, program operations, or a related function.
Working knowledge of requisition management, onboarding and offboarding processes, and compliance documentation.
Strong client service, communication, organization, and issue-resolution skills.
Ability to maintain accurate system records, review operational reports, and manage competing priorities.
Ability to maintain the required onsite schedule and respond promptly to urgent operational needs.

Nice To Haves

Experience supporting an MSP program or working with a Vendor Management System.
Experience with supplier KPIs, scorecards, audits, quarterly business reviews, workforce reporting, or process improvement.

Responsibilities

Maintain an onsite presence at the client location and provide responsive day-to-day program support.
Support the Program Manager and act as a point of contact for contingent workers, hiring managers, and staffing suppliers.
Conduct in-person check-ins with hiring managers to understand workforce needs and support program utilization and service.
Respond to urgent requests professionally and follow through on resolution.
Support contingent labor requisitions from intake through onboarding, assignment management, and offboarding.
Review requisitions for completeness, budget alignment, job classification, and compliance requirements before supplier release.
Coordinate interviews, collect feedback, support offer activity, and help facilitate hiring decisions.
Track worker start and end dates, extensions, and redeployment opportunities while supporting service levels.
Liaise among the client, staffing suppliers, and the internal program team.
Maintain accurate VMS data for requisitions, candidate activity, onboarding milestones, worker records, extensions, and assignment endings.
Monitor supplier activity and support reporting on fill rate, response times, submittal quality, compliance, and other program measures.
Provide first-level VMS support and explain program workflows and requirements to hiring managers and suppliers.
Support onboarding requirements, background check coordination, safety training, and contingent workforce procedures.
Audit program records and documentation for completeness, accuracy, and alignment with client and company standards.
Prepare and review reports covering headcount, supplier activity, aging requisitions, spend, worker status, and program performance.
Maintain escalation records and support audits, quarterly business reviews, special projects, and process-improvement initiatives.