Program Specialist

St. Jude Children's Research Hospital•Memphis, TN

17d•$60,320 - $105,040

About The Position

The Program Specialist supports the Information Services (IS) Department by coordinating and executing programs, projects, events, and operational activities. The role manages program logistics, tracks milestones and deliverables, supports budget and vendor-related activities, and coordinates communication among stakeholders. Key initiatives may include department events, onboarding programs, internship programs, and other technology-focused engagements. The position also provides administrative and operational support for leadership and departmental priorities, working with the Administrative Services team to ensure effective execution and follow-through. The specialist uses tools to organize information, monitor progress, and provide data-driven insights. The ideal candidate is organized, proactive, adaptable, and skilled at communicating and building relationships across complex stakeholder environments. They help reduce communication silos, influence timely decisions, and take initiative to carry programs and projects from planning through completion.

Requirements

Bachelor's degree required.
At least 1 year of experience in program coordination.
Ability to think critically, draw insights, connect information, and adapt with resilience and flexibility.
Ability to learn on the job and deliver routine tasks under supervision and guidance.
Ability to understand assigned tasks, seek information, draw conclusions from available data, and adapt to changing priorities.
Ability to communicate complex ideas effectively to diverse audiences and influence others.
Clear, concise writing and confident, succinct verbal communication; ability to seek clarification and summarize information to confirm understanding.
Ability to set goals, follow through, anticipate roadblocks, and achieve results.
Ability to plan, organize work, meet deadlines, take initiative, and maintain high standards.
Skills in planning, forecasting, tracking, reconciling, and reporting budgets and spending, and using related tools and systems.
Ability to organize, analyze, and synthesize data and generate standard reports or analyses using data-management tools such as Excel spreadsheets and internal systems.
Basic understanding of project management processes, including scoping, scheduling, milestones, reporting, planning tools, and templates.
Ability to understand customer needs and program objectives, support execution, and manage risks.
Ability to apply knowledge and skills within the role and deliver tasks with limited guidance.
Understanding of vendor-management processes and ability to engage vendor teams, drive deliverables, understand vendor contracts, and escalate appropriately.

Nice To Haves

Experience or knowledge working with project-planning tools.
Experience handling and coordinating event operations.
Experience creating monthly calendars and other event-related reports.
Skills in sourcing, identifying, and managing vendor relationships, contract negotiations, and holding vendors accountable.
Learning agility and a strong grasp of vendor-provided systems and technologies.

Responsibilities

Administer a program or project.
Develop and disseminate communications regarding a program or project.
Resolve program- and project-related issues.
Track program progress, adoption, or performance and provide ongoing reports to leadership or program sponsors.
Track and analyze data to identify trends and make recommendations.
Identify process improvement opportunities and execute program initiatives.
Assist with event planning and implementation while managing project delivery elements within timelines.
Propose ideas to improve services and event management quality.
Perform other duties as assigned to meet department and institutional goals and objectives.
Maintain regular and predictable attendance.