Program Specialist - Rental Assistance Office

Springfield Housing Authority•Springfield, MA

3d•Onsite

About The Position

The Springfield Housing Authority is seeking a Program Specialist for the Rental Assistance Office. This position involves reviewing tenant applications for eligibility, maintaining records, issuing vouchers, and assisting clients in their search for rental housing. The role also includes communicating with property owners, arranging inspections, resolving complaints, computing rent, and providing reports. The Program Specialist will also be responsible for terminating program participation for ineligible tenants.

Requirements

High school diploma or its equivalency.
At least one year of experience in general office and clerical work, including computer work.
Attention to details, data and documentation.
Effective interpersonal skills.
Use of various office equipment and software.
Effective written and verbal communications skills required.

Nice To Haves

Knowledge of federal regulation preferred.
Bi-lingual (Spanish) preferred.

Responsibilities

Receive and review tenant applications to ensure basic eligibility for program participation.
Maintain records.
Prepare and issue vouchers to clients.
Evaluate client progress and ascertain additional assistance as needed.
Maintain active communication with property owners and representatives of dwelling owners compiling lists of available housing units.
Assist prospective tenants in search of rental housing with personal assistance and counseling.
Arrange for on-site inspections of units, prepare necessary reports, and follow up on any repairs prior to occupancy.
Receive tenant or property owner complaints and arrange for a hearing if problems cannot be resolved.
Compute rent based on tenant income information and review against lease documents.
Provide oral/written reports as required.
Terminate tenants no longer eligible to participate in the program.