Program Specialist Volunteer User Experience (E5300)

IEEE•Piscataway, NJ

47d•Onsite

About The Position

This position is responsible for analyzing and translating business and volunteer training needs into innovative, engaging, and effective solutions that enhance the IEEE volunteer training experience. The role drives the design and development of learning programs, tools, and processes by leveraging emerging technologies, modern methodologies, and user-centered design. The incumbent leads initiatives that improve the end-to-end volunteer training experience, develops scalable training solutions, and supports organizational goals within a dynamic, global environment. This role collaborates with staff and volunteers at all levels to deliver impactful programs and continuously advance the volunteer experience.

Requirements

Bachelor's degree or equivalent experience
2-4 years Relevant work experience
Experience in program management, product/user experience design and management, process improvement, or other relevant experience
Experience with HTML/CSS(/JavaScript)
Experience with content management systems
Experience with learning management systems, Moodle and Totara preferred
Experience with e-learning authoring tools
Candidate should be comfortable and experienced in use of the Microsoft Office products.
The candidate should be proficient with Excel to perform intermediate data analysis for the CLE and VoLT Program
Experience with Cisco Webex and Google Meet
Experience working in a collaborative team environment
Strong communication skills
Strong analytical skills

Nice To Haves

Experience with Adobe Photoshop, Illustrator, InDesign, Acrobat [helpful, and necessary if we want to have someone on the team with intermediate creative skills

Responsibilities

Designs and develops creative solutions for volunteer training
Identifies opportunities to implement automation tools for simplifying training processes and reducing required volunteer and staff efforts
Conceptualizes and designs layout and basic HTML configuration of wireframes and prototypes for web, application and LMS interfaces
Advocates for the end user, serving as the interface between volunteer trainees and internal IEEE teams, and ensuring the user voice is heard
Develops and sources high-quality content and assets to support the volunteer experience, such as user guides and best practice guidelines
Proactively fixes problems and improves related processes
Works on strategic and operational projects to advance the volunteer training experience for the GEO units, and to ensure key goals, objectives and deliverables are met as identified within the yearly goals and set forth by MGA leadership within the strategic roadmap. Special projects may also be assigned based on specific GEO unit needs.
Supports the MGA Training Committee operations and meetings and ensures key deliverables and strategic objectives are identified and met.
Develops and maintains the overarching training framework to support the MGA strategic roadmap, ensures the appropriate content is identified to implement this strategy in support of both members and volunteers. Ensures the committee delivers training solutions in the following areas: essential, orientation, leadership, role specific, governance, and professional development.
Manages the day-to-day operations of the IEEE Center for Leadership Excellence and the IEEE VoLT program, resolving user issues, and overseeing design changes and platform upgrades
Generates metrics and KPIs, as well as ad hoc reports for volunteers and staff when requested
Plays an active role in developing new concepts and approaches
Willingness to work outside of regular business hours as required by the needs of the business
Contributes to the department and its activities as requested
Performs other duties as assigned