Supervisor, Program Specialist

Summit Pacific Medical Center•Elma, WA

8d•$31 - $46•Onsite

About The Position

The Program Specialist Supervisor provides supervision and operational oversight for program specialist staff to ensure safe, efficient, and high-quality patient care. This role is responsible for supervising program specialist personnel, developing and implementing standardized workflows, and promoting consistent practice across the organization through continuous training and performance monitoring. The Program Specialist Supervisor ensures compliance with Epic electronic medical record standards, identifies education and training opportunities, and delivers hands-on training as needed to improve documentation accuracy and workflow efficiency. Additionally, this position coordinates staffing, troubleshoots daily coverage challenges, conducts performance evaluations for staff, and collaborates with leadership in the development of Standardized Operating Procedures (SOP).

Requirements

Associate’s degree in healthcare administration, business administration, medical office administration, or related field, required
Minimum 2-3 years of progressively responsible experience in healthcare administrative setting, required
Minimum 2-3 years of supervisory or lead experience directing the work of staff, required
Experience with electronic health records, required
Problem solving and organizational skills required.
Ability to lead employees and manage multiple priorities simultaneously.
Ability to cultivate effective partnerships and work in collaboration with providers, other health care professionals, caregivers, patients and community members.
Proficient in the use of current technology, including Microsoft Office products.
Ability to learn and effectively use electronic medical records and other systems and equipment.
Professional and effective written and verbal communication skills.
Ability to identify and employ communication strategies appropriate to the audience.
Ability to maintain accurate documentation and records in a timely manner.
Ability to work independently performing a wide variety of assignments that require the use of independent judgment, systems-thinking, problem-solving, organization, and prioritization skills.

Nice To Haves

EPIC experience preferred

Responsibilities

Provides day-to-day supervision and support to Program Specialists.
Ensures compliance with processes and procedures, regulatory requirements, and Epic documentation standards.
Develops, implements, and maintains standardized workflows and operating procedures across various lines of business.
Monitors adherence to standardized procedures through audits, feedback, and continuous improvement efforts.
Coordinates daily staffing and resolves coverage issues based on operational needs.
Serves as the primary point of contact for staff regarding workflow barriers, safety concerns, and EMR-related questions.
Identifies training needs and provides ongoing education, competency validation, and Epic training for staff.
Conducts performance evaluations and provides coaching and corrective feedback to staff.
Performs special projects and other related duties as assigned.
Builds and Maintains Relationships: Interacts with direct-reports, co-workers and patients/customers in a professional, kind and tactful manner.
Communicates a Compelling Vision and Direction: Understands and effectively promotes vision with direct reports.
Assists in developing department plan to advance the vision.
Demonstrates Effective Supervisory Skills: Successfully performs basic supervisory tasks, such as: Maintains equipment and physical space.
Maintains appropriate staffing levels and competency of staff.
Monitors and supervises staff performance, satisfaction and engagement.
Maintains accurate and complete paper and electronic records.
Ensure clinic processes meet regulatory requirements and federal, state and local laws.
Develops Self and Others: Trains and guides direct reports.
Participate in personal and professional development activities.
Fosters an Environment of Trust and Integrity: Establishes open & honest communication with staff, peers & leadership.
Maintains confidentially, follows through on commitments.
Helps leadership develop, implement, and monitor department strategies and tactics.
Ensure direct reports understand the strategic plan.
Support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.

Benefits

Competitive Compensation
Medical
Prescription
Dental (including Orthodontia)
Vision
Healthcare FSA and daycare FSA
Daycare subsidized benefit
Life Insurance
Accidental Death and Dismemberment (AD&D)
Short- and long-term disability
Generous employer 403b match contributions for retirement
457 retirement account for additional funds
Employee Assistance Program (EAP)
Tuition reimbursement
Smoking Cessation Assistance
Employee Wellness Program
Employee Committees to participate in such as Spirit Team
Beautiful on-site gym for employees
Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
Walking trails on site