Program Specialist, Learning and Development

Clio • Vancouver, BC

12d • Hybrid

About The Position

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. The Learning team helps fuel Clio’s growth by bridging today’s skills with tomorrow’s potential. They design high-impact learning experiences that empower people to excel now, and partner strategically with stakeholders in the business to ensure all Clions have the knowledge and skills they need to meet Clio’s goals. Clio is seeking a Program Specialist, Learning & Development to join their Learning team in Vancouver. This is a hybrid role with two days per week on-site in their Burnaby office. The ideal candidate is passionate about learning, with demonstrated skills in session facilitation and learning design, organized, dependable, comfortable with participating in multiple projects at once, comfortable with learning technology, and already leveraging AI responsibly to improve the speed and quality of their work.

Requirements

• Experience facilitating a variety of learning sessions, virtually and in-person
• Experience with learning program administration, including populating session rosters, sourcing rooms, and working with stakeholders on onboarding logistics
• Some experience in learning design (facilitator guides, e-learning modules, knowledge articles, slide decks, etc.)
• Experience using AI tools for administrative and content-generating tasks

Nice To Haves

• Experience with the following tools/platforms: Articulate Rise, LearnUpon, Claude (Chat + Cowork), Confluence, Zoom, GSuite (Calendar, Slides, Docs, Sheets)
• Experience with Insights Colour Energy framework
• Degree/Certification in Adult Education or a related field
• Experience facilitating onboarding programs specifically

Responsibilities

• Facilitate workshops related and not limited to: onboarding, leadership development, and other talent development initiatives.
• Lead small to medium-sized Learning & Development initiatives, with support from a senior member or manager on the team.
• Contribute to improving the end-to-end experience of Clio’s Learning Programs, including supporting the continued redesign and scalability of programs, coordinating and engaging program stakeholders, and reporting on the success of assigned programs over time.
• Be the initial point of contact for designated Learning programs.
• Contribute to the discovery, design, and execution of Learning programs.
• Support with planning, coordination, and communication of programs, one-off events and workshops.
• Collaborate with members and leaders of various teams to identify gaps and opportunities for training and support.
• Stay plugged into the research and trends in talent development and bring back innovative ideas to play with.
• Support the definition and enablement of facilitation as a craft at Clio.
• Develop instructional materials, as required
• Additional duties, as required.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees