Program Specialist IV-PCS Level 1 System Support

TX-HHSC-DSHS-DFPS•Austin, TX

23h•$4,263 - $5,250•Onsite

About The Position

The Procurement and Contracting Services (PCS) Program Specialist will provide DocuSign Customer Support and assistance to purchasers, program staff, and governmental agencies specific to Health and Human Services Procurement and Contracting, with a primary focus on routing of contracts. The role ensures timely processing, maintains regulatory compliance, and provides troubleshooting support while working under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

Knowledge of computer systems architecture, including hardware, operating systems, enterprise software, and system integration environments.
Knowledge of understanding system capabilities and limitations, including troubleshooting methodologies.
Knowledge of system administration principles, including user account management, access controls, and configuration management.
Knowledge of state and federal procurement laws, regulations, and purchasing statutes and administrative requirements within the State of Texas.
Knowledge of understanding public-sector purchasing principles, competitive bidding processes, contract compliance, and open-market sourcing.
Knowledge of commodity classification structures, vendor sourcing strategies, and supply chain fundamentals.
Strong organizational skills with the ability to manage multiple high-priority assignments in a deadline-driven environment.
Ability to maintain compliant and audit-ready records in accordance with regulatory standards.
Skilled in diagnosing and resolving technical/system issues.
Strong analytical and problem-solving skills with the ability to gather and evaluate complex information.
Clear and effective written and verbal communication skills, including the ability to translate technical information for non-technical stakeholders.
Skilled in providing responsive, professional customer service to technical and non-technical users.
Ability to exercise sound judgment and proactive decision-making grounded in policy, technical knowledge, and risk assessment.
Ability to provide strong analytical and system-thinking skills with the ability to evaluate technical and operational requirements.
Ability to gather, validate, and interpret complex information to support data-informed decisions.
Ability to demonstrate and troubleshoot system or process issues and implement corrective solutions.
Ability to be proficient in enterprise software applications, database systems, and reporting tools.
Ability to work independently with minimal supervision while contributing effectively to cross-functional teams.
Ability to maintain compliance, accurate, and audit-ready documentation.
Experience in systems analysis and design work.

Nice To Haves

Graduation from an accredited four-year college or university with major coursework in computer science, computer information systems, management information systems, or a related field is generally preferred.

Responsibilities

Provides DocuSign assistance to PCS staff and programs.
Administers and manages contract workflows within DocuSign, including envelope creation, routing configuration templates, and automated reminders.
Performs quality assurance assessments of all contracts and supporting documentation for contract requests received for contract execution utilizing DocuSign.
Ensures proper review to include approval and sequencing.
Troubleshoots DocuSign workflow issues, routing errors, authentication concerns, and document discrepancies.
Processes requests for contract routing to vendors and HHS Signature Authorities for contract execution.
Assists agency with PCS procurement-related issues associated with DocuSign.
Assesses, analyzes and disseminates statistic reports.
Provides technical assistance to internal and external stakeholders; identifies areas of needed change and makes recommendations to improve operations.
Responds to internal and external requests for information, regarding policy, procedures and standards.
Provides executive staff with training, policy interpretation and recommendations.
Responsible for administering all facets of DocuSign administration for the HHS System. This includes developing agency policy and procedures for the use of DocuSign, organizing, creating and facilitating training and managing the DocuSign Application.
Provides backup support to PCS Level 1 with CAPPS/SCOR technical assistance to staff on requisition, purchase order (PO) and contract processing. This includes but is not limited to testing solutions to issues in CAPPS/SCOR sandbox, providing detailed guidance to PCS staff regarding how to resolve a system issue, and developing and submitting any Change Service Request (CSR) as necessary to resolve issues.
Assists in the testing of CAPPS/SCOR as it relates to PCS.
Works closely with the technical team to determine if the system is providing the required functionality.
Provides technical team with detailed descriptions of system inconsistencies, systemic data issues, testing scenarios issues, and other problems that prevent the system from functioning properly or meeting the requirements of PCS.
Maintains documentation that tracks the issues with testing.
Performs other duties as assigned.