PROGRAM SPECIALIST III-DOE - 48001098

State of Florida•TALLAHASSEE, FL

6d•Onsite

About The Position

The Program Specialist III performs intermediate to advanced-level work under the limited supervision of the Info Tech Business Consultant MGR – SES in the Bureau of PK-20 Education Reporting and Accessibility, Division of Accountability, Research, and Measurement. The position maintains the Bureau’s webpage, manages electronic communications, and provides technical assistance to end users. The role requires managing competing priorities and adapting to evolving demands and organizational needs while acquiring and applying new skills and knowledge. The position supports the Florida Department of Education’s reporting and accessibility work by coordinating data and report requests, helping produce and interpret reports, ensuring content is clear and accessible, and safeguarding confidential data in accordance with applicable state and federal privacy laws and regulations. Related duties may also be assigned.

Requirements

At least one year of experience working in Excel.
Ability to be productive under tight timeframes, balance competing priorities, and maintain goal-directed behavior.
Ability to perform under stressful conditions.
Ability to consider others’ workload concerns and avoid negatively affecting their productivity and morale.
Ability to establish and maintain effective working relationships.
Experience and ability in developing webpages and using community resources and comparable benefits.
Accuracy and attention to detail.
Ability to quickly learn new tools, plugins, or technologies.
Ability to communicate technical information clearly to non-technical stakeholders.
Ability to identify and troubleshoot potential issues and implement proactive solutions.
Ability to demonstrate consistent and reliable attendance.
Provide work samples for review of writing, grammar, editing, and communication skills.

Nice To Haves

Experience using Adobe Acrobat Pro (preferred but not required).

Responsibilities

Maintain the Bureau webpage, formatting publications for plain language and consistency and making documents accessible in accordance with the Americans with Disabilities Act.
Serve as a liaison between requesters and programming staff.
Manage electronic communications, coordinating with requesters to clarify needs and ensure accurate, timely delivery of reports and data.
Maintain and update request logs, ensure deadlines are met, and support development of recurring report schedules.
Provide high-quality customer service and facilitate communication between technical staff and data requesters.
Assist in producing, analyzing, and interpreting reports.
Format reports according to Bureau standards, using consistent titles, headers, and footnotes for clarity.
Support end users by explaining and interpreting data clearly and accessibly.
Identify and troubleshoot inconsistencies in data presentation and work with programming staff to develop solutions.
Disseminate reports and information through Bureau webpages.
Safeguard confidential data and adhere to applicable state and federal privacy laws and regulations.
Perform related work as assigned.

Benefits

State Group Insurance coverage options, including health, life, dental, vision, and supplemental options.
Retirement plan options, including employer contributions.
Nine paid holidays and one Personal Holiday each year.
Annual and sick leave benefits.
Student Loan Forgiveness Program, subject to eligibility.
Flexible Spending Accounts.
Tuition Fee Waivers accepted by major Florida colleges and universities.
Ongoing comprehensive training.
Career growth opportunities.
Highly skilled, professional environment.
Maternity and parental leave benefits.