Program Specialist III

Texas A&M University System • College Station, TX

4d • $45,000 - $48,000

About The Position

Texas A&M University’s Office of Admissions seeks a detail-oriented Program Specialist III to support program coordination, customer service, and undergraduate admissions operations. The position evaluates academic records to determine admission eligibility, processes applicant documents, coordinates admissions-related communications and services, and supports operational initiatives. The successful candidate will use strong communication, organizational, analytical, and customer service skills to manage multiple priorities, collaborate with others, and contribute to a fast-paced admissions environment.

The role plans, develops, implements, coordinates, and monitors programs and services; oversees assigned program staff and student technicians as needed; and assists with admissions operations, special projects, and administrative functions. It also interprets and applies admissions policies, maintains accurate records, communicates with applicants and university stakeholders, and helps ensure compliance with applicable regulations.

The Office of Admissions serves freshman, transfer, graduate, international, and other applicants, and supports recruiting and enrollment of an academically prepared student body with varied backgrounds. Texas A&M describes its community as grounded in strong traditions, Core Values, care, and collaboration. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent on verification of credentials and other required information, including completion of the criminal history check.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Four years of related experience.
• Ability to multitask and work cooperatively with others.
• Knowledge of word processing and spreadsheet applications.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and customer service skills.
• Attention to detail and sound judgment.

Nice To Haves

• Experience administering or coordinating standardized, certification, licensure, or academic testing programs.
• Experience supervising or training student employees or support staff.
• Experience interpreting and enforcing testing policies, procedures, and security protocols.
• Experience providing customer service in a higher education, testing, or student services environment.
• Experience handling confidential records and maintaining compliance with security requirements.
• Experience using computerized scheduling, registration, and record-management systems.

Responsibilities

• Plan, develop, implement, coordinate, and monitor programs and services to facilitate program goals.
• Monitor incoming service requests and triage or escalate them to the appropriate staff or team.
• Coordinate specialized program communications and marketing materials.
• Review reports as needed.
• Oversee the work of assigned program staff and manage student technicians as needed.
• Examine and evaluate academic transcripts and supporting credentials to determine undergraduate admission eligibility.
• Interpret and apply admission policies and requirements when reviewing applicant records.
• Process applicant documents and maintain accurate records within university systems.
• Communicate with prospective students, parents, and academic departments regarding admission requirements and application processing.
• Assist with undergraduate admissions operations, special projects, and related administrative functions.
• Ensure compliance with university, state, and federal regulations governing student records and admissions processes.
• Interpret policies, rules, and regulations and ensure they are followed.
• Recommend program guidelines, procedures, policies, rules, and regulations.
• Share messaging with appropriate team members and review it for accuracy.
• Confer with staff on program issues and recommend solutions.
• Participate in workshops, conferences, and research to enhance job skills.
• Support a personal professional development plan to sustain and evolve proficiency in digital learning environment practices.
• Conduct evaluations of digital learning environment operations.
• Attend meetings and conferences to share progress on program activities as needed.

Benefits

• Health, dental, vision, life, and long-term disability insurance; Texas A&M contributes to employee health and basic life premiums.
• 12–15 days of annual paid holidays.
• Eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time for health and wellness.
• Access to free LinkedIn Learning training and webinars.
• Employee tuition assistance and educational release time for completing a degree while employed by Texas A&M.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level