Program Specialist

Community Solutions•Morgan Hill, CA

26d•Onsite

About The Position

Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.

Requirements

A.A. degree and one-year direct client work experience or three years direct client work experience in a related field required or equivalent.
For Residential Program, must successfully complete State Community Care Licensing training program provided by Community Solutions during the first week of employment
Empowerment, advocacy, trauma-informed and support techniques for people with mental illness or substance abuse issues required.
Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements.
Requires an automobile to perform routine job duties.
Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.

Nice To Haves

Mental Health Rehabilitation Specialist (MHRS) certification preferred.
The individual will preferably be bilingual and bicultural.
Working knowledge of wellness and recovery concepts, Medi-Cal regulations and program documentation strongly preferred.
Working knowledge of community resources in Santa Clara County and surrounding areas strongly preferred.

Responsibilities

Ability to achieve productivity expectations and maintain assigned case load and work within a program structure.
Aptitude to accurately apply Medi-Cal mandated regulations and documentation requirements based on training and ensure audit ready charts.
Must have strength-based, problem solving and conflict resolution skills.
Consistently applies good judgment and safeguards information to comply with all confidentiality requirements, ethical, and legal obligations of the program and Agency.
Works collaboratively with the team to maintain positive morale.
Treats team members in a professional and respectful manner.
Shares acknowledgments and support as appropriate to build a healthy well-functioning team.
Works well independently with a minimum of clinical supervision.
Provides high quality care within scope of discipline.
Effectively engages and interacts with clients and families demonstrating strong interpersonal skills.
Handles all client interactions in a courteous and professional manner using effective listening skills and seeks to understand others divergent views.
Must have good customer service skills including a professional telephone manner.
Demonstrates cultural competency by effectively working with people differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities.
Provides positive reinforcement to clients.
Helps clients explore their options and empower them to make their own decisions and be self-sufficient.
Ability to act calm in emergency situations and works successfully in high stress work environment.
Ability to comprehend and communicate clearly and effectively, both verbally and in writing.
Writing skills, grammar, sentence structure, and punctuation must meet documentation requirements.
Exhibits organizational skills and good time management with the ability to prioritize workload, handle multiple tasks and demands of the job.
Ability to efficiently complete assigned duties, work within a program structure and provide timely follow-through of work assignments to meet deadlines.
Must be computer literate with proficiency using Internet Explorer, MS Office programs (WORD, EXCEL and OUTLOOK), and have the ability to quickly learn time and attendance software and electronic medical records (EMR) application.

Benefits

100% of premiums paid by employer for full-time employees and eligible dependent children
403(b) Retirement Plan with 5% employer match
3-weeks paid vacation to start
13 paid holidays
96 sick hours per year (inclusive of self-care/mental health days)
Longevity bonuses
Generous family medical leave for eligible employees
Student Loan Forgiveness Program
Staff learning and development and robust in-house training opportunities
Employee-led Diversity, Equity, and Inclusion Resource Group