Program Specialist II

Allegis Global Solutions • Mississauga, ON

2d

About The Position

The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors, providing advanced consultative support throughout the contingent labor lifecycle. This role expands on the Program Specialist I responsibilities by proactively identifying process improvements, mentoring junior team members, and driving supplier performance. The Program Specialist II is expected to manage more complex requisitions and provide data-driven insights to enhance client satisfaction and operational efficiency.

Requirements

• 3-5 years of experience in contingent workforce programs or staffing industry.
• Proven ability to manage complex client relationships and requisitions.
• Advanced Excel and reporting skills; experience with VMS tools and CRM systems.
• Strong presentation and stakeholder management skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead requisition intake sessions with hiring managers, offering consultative guidance on market trends, rate benchmarking, and talent availability.
• Anticipate client needs and proactively recommend sourcing strategies.
• Build long-term relationships with key client stakeholders to understand evolving business needs.
• Analyze requisition and fulfillment data to identify trends and recommend process improvements.
• Develop and deliver customized reports and dashboards for clients and internal stakeholders.
• Ensure compliance with client-specific policies and procedures.
• Evaluate supplier performance using KPIs and recommend corrective actions or recognition.
• Lead quarterly business reviews with suppliers.
• Oversee complex worker assignment changes and ensure data integrity across systems.
• Provide guidance and support to Program Specialist I team members.
• Share best practices and contribute to training initiatives.

Benefits

• Comprehensive health, dental, and vision insurance
• RRSP retirement savings plan with company match options
• Paid time off, including vacation, sick leave, and holidays
• Employee assistance program (EAP)
• Life and disability insurance
• Professional development and tuition reimbursement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level