Program Specialist II (Adult Mental Health)

Montgomery County•Norristown, PA

5d•Onsite

About The Position

The Montgomery County Department of Health and Human Services’ Office of Mental Health/Developmental Disabilities/Early Intervention (MH/DD/EI) is committed to promoting a vision of wellness, recovery, and resiliency by contracting for services to support the recovery journeys of its residents who experience mental health challenges. The Program Specialist 2 assists the MH Program Director in the planning, program development, program coordination and evaluation of mental health services. This position includes working on projects that require regional, statewide and interagency collaboration. The Program Specialist 2 promotes recovery and resiliency through community education, training and/or technical assistance to all stakeholders including families, individuals who receive services, community organizations and service providers. This individual fosters collaborative relations between the Mental Health Office and contracted service providers, other community agencies, the regional Office of Mental Health and Substance Abuse Services (OMHSAS) and other stakeholders through effective communication and timely problem-resolution.

Requirements

Bachelor’s Degree, Master’s preferred
Two to three years’ experience in Mental Health Service Delivery
Knowledge of principles and practices of mental health program planning and development as it relates to the implementation of direct services and operational procedures and County MH/DD programs
Knowledge of the structure, organization and methods of public and private mental health agencies and institutions
Knowledge of the principles and methods applied to collecting, reviewing, analyzing and interpreting data
Knowledge of federal, state and county legislation, policies and procedures related to mental health delivery
Knowledge of modern basic principles and practices of management and supervision
Ability to analyze and evaluate mental health program plans and operations
Knowledge of basic computers skills
Computer proficiency required for basic computer programs including but not limited to Microsoft Office, Word, Excel and Outlook.

Nice To Haves

Effective interpersonal, verbal & written communication skills
Negotiation/conflict resolution skills
Organization & time management skill
Problem solving skills/techniques
Short & long range planning techniques
Ability to establish and maintain effective working relationships
Excellent analytical and planning skills
Effective supervisory skills
Excellent presentation skills

Responsibilities

Assists the MH Program Director in conducting the formal and informal needs assessment; participates in the development of the Services annual plan
Develops and writes Request for Proposals for new services and reviews proposals for new services
Works with service providers around the initiation of new programs and/or changes in existing programs to promote quality improvement; and participates in the budget process when needed.
Responsible for oversight of multiple initiatives and leading multiple projects to completion to support the continued improvement of the mental health system.
Acts as a liaison with other human service agencies and provides ongoing technical assistance to services providers
Develops policies and procedures to insure program effectiveness
Develops and uses holistic program monitoring tools; and provides the technical assistance and resources necessary to assure that service providers are using best practices and striving for service excellence.
Participates in evaluating the effectiveness of Mental Health services; conducts site visits; ensures compliance with state and federal regulations; and County policies and procedures.
Develops reporting formats and summaries; reviews regular reports and provides analysis
Receives grievances and complaints from individuals who receive services or family members, service providers and all involved parties according to department’s policy and procedures.
Negotiates and resolves each situation to a satisfactory outcome
Provides direct supervision to Program Specialist I staff in the oversight of Mental Health programs to ensure that programs and services are monitored for quality and compliance to contracts
Provides direction and support for the overall program promote professional development, to expand knowledge of the service system and ensure the use of best practices
Other duties as assigned