Program Specialist - Digital Inclusion

Chicago Housing Authority•Chicago, IL

11d•Hybrid

About The Position

The Program Specialist, Digital Inclusion provides support to bridge the digital divide for CHA's residents and supports CHA's Digital Resources Center (i.e., computer labs). This role involves delivering digital inclusion services, increasing awareness of affordable internet, distributing devices, and facilitating digital skills training. The specialist will also develop programming, measure program effectiveness, and manage communications for division initiatives.

Requirements

High school diploma or general education degree (GED)
Up to two (2) years of relevant work experience
Strong knowledge and proficiency with Microsoft Office Suite (e.g., Word, Power Point and Excel)
Ability to compile and generate spreadsheets capturing key data related to DI initiatives
Ability to create and deliver interactive presentations
Ability to convert comprehensive information into written reports
Must be able to teach basic computer functions to all age groups
Requires travel to and work with external partners and residents in and around CHA’s properties
A valid Driver's License is required
Must possess strong verbal and written communication and presentation skills
Excellent interpersonal and customer relation skills
Must have a positive attitude
Ability to adapt to change
Able to handle and prioritize multiple tasks under tight deadlines

Responsibilities

Delivers CHA’s digital inclusion services to CHA residents by increasing awareness of affordable internet services, distributing devices, and facilitating digital skills training.
Develops programming and activities to increase technology literacy for residents.
Helps develop and facilitates use of satisfaction surveys and evaluation tools to measure program effectiveness in collaboration with Digital Inclusion team.
Plans and promotes a professional development program for Digital Resource Center (DRC) Associates to provide quality service to residents.
Conducts one-on-one training sessions and workshops for residents as necessary.
Develops and manages communications plan for division initiatives to drive engagement and participation.
Manages and implements an annual Digital Inclusion program calendar to help drive resident engagement with departmental activities.
Attends meetings as directed on behalf of Manager.
Presents on topics related to CHA’s Digital Inclusion programming and resources to various stakeholders.
Assists the DRC Associates and contracted agencies in gathering and reviewing monthly reports and other data points relevant to DRC activities.
Maintains departmental SharePoint site for internal resource sharing.
Maintains departmental records for various resource programs.
Assists with scheduling, creating agenda items, and facilitating monthly meetings with DRC Managers and DRC Associates.
Refers participants to CHA’s Economic Power Programs, including but not limited to WORC, LevelUp, and Partners in Education.
Handles multiple projects simultaneously and responds to change in a positive manner.
May be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services.

Benefits

Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO)
Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking
Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago