Program Specialist 2 – Benefits Hub - Office of yehaw

Shoreline Community College•Shoreline College, WA

1d•$48,221 - $64,399•Hybrid

About The Position

The Benefits Hub is Shoreline College’s food pantry, offering free food, hygiene items, clothes, and school supplies to current students. It is part of the yehaw Center for Student Empowerment, an inclusive space promoting events and programming focused on BIPOC, LGBTQIA, and immigrant communities. Under the general supervision of the Director of Student Support, the Program Specialist 2 serves as the first point of contact for students accessing emergency aid and resources within the Benefits Hub. This role focuses on coordinating emergency aid, including the Supporting College Students Experiencing Homelessness Grant, Student Emergency Assistance Grant, and United Way of King County funds, as well as supervising Benefits Hub work-study students and volunteers. This position is currently funded through June 30, 2027, with continuation expected pending approved grant funding.

Requirements

Bachelor’s Degree or equivalent education/experience
Knowledge of Microsoft Office applications such as SharePoint, Teams, Excel, Outlook, and Word programs
Knowledge of ctcLink, PeopleSoft, Oracle or other HCM programs
Knowledge of circumstances and barriers encountered by historically underrepresented minorities
Knowledge of community-based organizations and other regional social service programs and entities
Knowledge of Family Educational Rights and Privacy Act (FERPA) and the application of it in student services
Knowledge of data and resources focusing on retention, persistence, and completion of studies and how these relate to basic needs insecurity
Knowledge of trauma-informed approaches to coaching and case management
Knowledge of college processes, services, and resources
Skill in effective customer/student service through active listening and clear written and oral intercultural communication
Skill in delivering effective presentations for a diverse audience in a multicultural environment
Skill in fostering a climate of belonging through awareness and responsiveness
Skill in time management, organization, and ability to meet competing deadlines/priorities
Skill in entering and/or retrieving data accurately in computerized record keeping systems
Skill in handling difficult and sensitive situations, using sound independent judgment within college & legal guidelines
Skill in writing/editing/proofreading clear and concise materials resulting in effective oral and written communication with individuals inside and/or outside of the College
Skill in establishing/maintaining effective working relationships at all organizational levels
Skill in working with a diverse group of students, staff, and the public in a friendly, courteous, and helpful manner
Skill in using online information management systems and platforms; for example, Canvas, or any governmental or non-profit-sector database
Skill in planning and coordinating activities and events

Responsibilities

Provide resource navigation for students to connect them with campus and community supports.
Assist students in completing FASFA/WASFA, public benefits, and housing applications.
Effectively manage weekly schedule to accommodate student appointments, data entry, and other service tasks.
Purchase, inventory, and restock food, hygiene, and clothing items for the Benefits Hub.
Supervise Benefits Hub student workers and volunteers.
Review emergency aid applications and meet with the application review committee to determine scores.
Coordinate emergency aid awards, email approval and denial correspondence to students.
Track Emergency Aid student information, expenditures, and supports on excel spreadsheets.
Provide ongoing case management for special populations of students including foster youth.
Collaborate with other college departments including Student Life, Financial Aid, Workforce Education, and Advising, to create new initiatives and improve access for students to critical services and supports including funding.
Participate in regional and statewide trainings and conferences for professional development and student support collaborations with other WA community and technical colleges.