Program Specialist 2 - ITS Operations
About The Position
This position is a member of the ITS Operations Support Team and provides administrative program coordination and general operations support for Information Technology Services. Reporting to the ITS Business Manager, the position serves as a resource for ITS staff and campus customers, coordinates established administrative workflows, maintains operational records, and helps ensure ITS services are processed consistently and on time. The position has a primary specialty assignment in the desktop software licensing program. In that area, the position coordinates day-to-day program activities including request intake, license records, access coordination, renewal tracking, vendor follow-up, software-specific documentation, and routine reporting. The position applies established procedures, resolves routine issues within delegated authority, and escalates technical, contractual, funding, security, or policy questions to the appropriate lead.
Requirements
- Bachelor's degree or equivalent education and experience.
- Two years of experience coordinating administrative, operational, technology-support, customer-service, purchasing-support, licensing, or similar program processes.
- Experience maintaining detailed records, tracking deadlines, and coordinating multiple active requests or workflows.
- Experience using spreadsheets, databases, ticketing systems, vendor portals, purchasing systems, or similar tools to manage information.
- Ability to interpret and apply established procedures, resolve routine issues independently, escalate non-routine matters appropriately, and communicate clearly with diverse customers and partners.
Nice To Haves
- Experience supporting desktop software licensing, IT purchasing, software asset management, subscription administration, or technology-related administrative operations.
- Experience working in higher education or another large, complex organization; experience with Banner, Millennium FAST, SharePoint, Microsoft 365, or similar systems.
Responsibilities
- Provides administrative program coordination and general operations support for Information Technology Services.
- Serves as a resource for ITS staff and campus customers.
- Coordinates established administrative workflows.
- Maintains operational records.
- Helps ensure ITS services are processed consistently and on time.
- Coordinates day-to-day program activities for the desktop software licensing program, including request intake, license records, access coordination, renewal tracking, vendor follow-up, software-specific documentation, and routine reporting.
- Applies established procedures.
- Resolves routine issues within delegated authority.
- Escalates technical, contractual, funding, security, or policy questions to the appropriate lead.
Benefits
- Benefits Overview for Classified Positions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
