Program-Site Operations Coordinator - Youth Employment

Talbert House•Cincinnati, OH

About The Position

Oversees and performs internal compliance in the program related to Operations. Plan, oversee, and implement procedures to ensure strong program performance, while overseeing outcomes for staff and consumers. Position Description: Responsible for ensuring the day-to-day operational functions of the program in accordance with the contract, licensing, certification, accreditation, and agency standards are completed in a timely manner. Participate in after-hours on-call rotation Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and environmental compliance Collaborate with site Supervisor to plan for necessary staff coverage, inventory and maintenance to ensure smooth operations and meeting deadlines/goals May assist with budget development and ensure operation within budget Responsible for overseeing audit compliance for Operational aspects of the Program Collaborate with Supervisor(s) and Associate Director on initiatives for effective site operations Assist in enhancing collaboration and cooperation between service lines to ensure service integration Assure compliance with site audits, peer reviews, and agency Continuous Quality Improvement initiatives Generate outcome data and use for improvement Monitor and complete all reports according to contract, licensing, certification and accreditation standards Follow protocols in responding to, reporting and resolving unusual incidents Act as a liaison for program and central services (IT, food services, compliance) Respond to and perform work as necessary to ensure site/location deadlines and operational goals are met Other duties as assigned

Requirements

Ability to interface with internal and external customers
Ability to resolve conflict in an open, effective and timely manner
High attention to detail
Ability to maintain and ensure appropriate boundaries with staff and clients
Excellent organizational and time management skills
Effective verbal and written communication skills
Strong problem-solving skills and ability to multi-task
Skill in providing supervision, coaching and development to staff
Bachelor’s degree in social sciences or related areas.
Equivalent education/work experience
2 years of supervisory experience or 5 years of operational/administrative support experience
Valid driver’s license and current auto insurance

Responsibilities

Ensuring the day-to-day operational functions of the program in accordance with the contract, licensing, certification, accreditation, and agency standards are completed in a timely manner.
Participate in after-hours on-call rotation
Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and environmental compliance
Collaborate with site Supervisor to plan for necessary staff coverage, inventory and maintenance to ensure smooth operations and meeting deadlines/goals
Assist with budget development and ensure operation within budget
Overseeing audit compliance for Operational aspects of the Program
Collaborate with Supervisor(s) and Associate Director on initiatives for effective site operations
Assist in enhancing collaboration and cooperation between service lines to ensure service integration
Assure compliance with site audits, peer reviews, and agency Continuous Quality Improvement initiatives
Generate outcome data and use for improvement
Monitor and complete all reports according to contract, licensing, certification and accreditation standards
Follow protocols in responding to, reporting and resolving unusual incidents
Act as a liaison for program and central services (IT, food services, compliance)
Respond to and perform work as necessary to ensure site/location deadlines and operational goals are met
Other duties as assigned