Program Service Specialist

Motivation Education & Training•Bloomington, MN

About The Position

The Program Service Specialist provides case management and employment services to agency clients. The role assesses clients’ educational and career needs, develops and updates Individual Employment Plans in partnership with clients, secures appropriate services, and supports progress toward unsubsidized employment and program goals. It implements and monitors workforce investment activities, SCSEP, and other programming; maintains client confidentiality; and conducts client and placement sponsor follow-up. The position also supports program quality and compliance by monitoring objectives, maintaining relationships with community partners and stakeholders, preparing and reviewing documents, and ensuring services comply with applicable regulations, codes, laws, and ethical standards. It identifies education and training providers, negotiates contracts, maintains a resource center, and analyzes workforce and labor-market information. The specialist communicates with the supervisor and administrative office, completes reports and other documentation, may represent the agency in the community when authorized, and attends relevant meetings and conferences. Experience with the military is specified.

Requirements

Experience with the military.

Responsibilities

Provide high-quality case management services to agency clients.
Apply and enforce approved agency policies and procedures.
Ensure staff receive and understand appropriate intra-agency correspondence.
Establish professional relationships with clients and discuss their needs, goals, objectives, barriers, progress, and employment opportunities.
Conduct appropriate assessments, including ongoing client dialogue, to identify educational and career-related needs.
Develop and update Individual Employment Plans (IEPs) with clients using objective assessment criteria and relevant client input.
Secure necessary client services through organizations or providers with appropriate expertise or capacity.
Maintain confidentiality of client-specific information.
Implement and monitor workforce investment activities, SCSEP, and other appropriate programming in the area.
Ensure assigned programs meet qualitative and quantitative objectives.
Participate in continuous improvement and quality assurance measures.
Maintain contact with community partners and stakeholders.
Help ensure clients are placed in employment that meets or exceeds program standards.
Deliver agency services in compliance with applicable regulations, codes, laws, and legal and ethical standards; monitor assigned staff for compliance.
Prepare and review documents for accuracy and content, and sign and forward them as appropriate.
Identify qualified education and training providers and negotiate contracts that support client progress toward IEP goals and objectives.
Develop and maintain a comprehensive resource center for clients and staff with labor-market, education, training, and related information.
Analyze current workforce, education, and related information to identify emerging trends and labor-market dynamics.
Conduct follow-up activities with clients and placement sponsors.
Communicate clearly and effectively with the supervisor and MET’s administrative office.
Complete assigned reports, forms, and documents and forward them as directed and on time.
Keep the supervisor and agency administrators informed of relevant developments using appropriate communication methods.
Respond accurately, comprehensively, and promptly to information requests from the supervisor and administrative office.
Represent the agency in the local community when directed or authorized in writing by MET.
Attend meetings, conferences, and other sessions that further agency objectives.