Program Service Coordinator II - Full Time; 7695-201-N

Catholic Charities Brooklyn and Queens•New York, NY

1d•Onsite

About The Position

The Program Service Coordinator II oversees the provision of safe, stable, affordable housing for 76 or more tenants living in Caring Communities SRO’s. As tenants all have past histories of homelessness, the Program Service Coordinator II works as part of a team to ensure tenants are fully engaged in their housing and the community. The Program Service Coordinator II provides leadership to the property management team, facilitating a team approach to the collaboration of property management, social service, and maintenance delivery systems. The agency has embraced the concept of a full system of care for all consumers of service. This requires that all staff assess the client’s needs holistically and see it’s as their responsibility to connect the client with services needed-internal or external to the agency, regardless of the door through which the consumer enters the system.

Requirements

Bachelor’s Degree in social services/human services/business or related field.
Minimum three years of experience working in housing/mental health/or related field.
Excellent organizational and interpersonal skills.
Strong verbal and written skills.
Ability to appropriately assess/de-escalate/intervene in crisis.
Ability to train/lead team.
Excellent coordination/collaboration skills.
Bi-lingual Spanish a plus.
Ability to work a flexible schedule providing evening, weekend, and holiday coverage as needed.
Ability to travel to multiple locations within the five boroughs as needed.
Ability to respond to 24-hour emergency phone.

Responsibilities

Coordinates with Assistant Director to ensure the safety of all tenants in building
Ensures human service needs of tenants are identified and addressed for all tenants through direct contact with tenant and collaboration with appropriate social services staff.
Adheres to crisis management on-call schedule and be available to respond to 24-hour phone.; contacts Assistant Director and/or appropriate social services staff in event of clinical/medical emergency.
Ensures timely readiness of all units (within 30 days of move out) by working with Assistant Director and maintenance staff (including appropriate coordination of belongings for tenants moving out of program).
Coordinates with Assistant Director up-to-date vacancy information for government reporting.
Certifies new tenants and recertifies current tenants on annual basis to ensure compliance with HPD Section 8 Subsidy as well as funding source and Agency requirements:
Assists new tenants with HPD certification requirements to ensure subsidy in place
Coordinates annual recertification requirement for all tenants (subsidy and TIC) within HPD timeline guidelines.
Submits updates to HPD for tenants who experience changes in income to ensure accurate and affordable rent for tenant. Submits appropriate HPD documentation upon move out.
Files monthly reports as appropriate, as needed by HPD, DHS, Agency and other government sources.
Monitors and tracks all tenant rent collection
Collect and posts rent for all tenants on monthly basis in accordance with agency practice. Coordinates tracking and reconciliation of rent with appropriate fiscal staff to ensure rent balances remain up to date.
Facilitates involvement of DCC and maintenance staff in building activities as appropriate.
Supervise Desk Crisis Counselor and Maintenance teams